C310 Connection Issues
The camera can only be controlled locally.
I have tried reboot several times and checked Wi-Fi connection and doesn't fix the issue.
I have another C310 camera installed approx 1m away and is working fine, although it is on a later firmware version.
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Hi,
Usually, you can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains.
1. The LED status on the camera.
2. The model number of your router? Do the two Tapo C310 connect to the same router's Wi-Fi?
3. Please try to factory reset the problematic camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.
Best Regards
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Hi,
Usually, you can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
Please confirm the following information if the problem remains.
1. The LED status on the camera.
2. The model number of your router? Do the two Tapo C310 connect to the same router's Wi-Fi?
3. Please try to factory reset the problematic camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.
Best Regards
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Hi
Thanks for coming back to me. In answer to your questions, see below
1. The LED status is solid Orange
2. Virgin Media Hub 4. Yes both cameras are connected to this router's Wi-Fi.
3. I have tried this numerous times and the problem remains
If it helps I can provide the IP and MAC address?
Thanks
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Hi,
1. You can tried to change the DNS server on your router and disable the firewall or antivirus settings, etc., then check if these tips help.
2. Please send me(@Solla-topee) the camera's MAC address via a private message.
3. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
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Hi
Thanks for coming back to me. In answer to your questions, see below
1. I have tried this a couple of times and the problem remains with the 1 camera
2. I have sent you a private message with the MAC address
3. I understand you need a SD Card to obtain the logs which I currently don't have and don't want to purchase one just for this purpose
Thanks
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Hi,
Thank you for the information provided.
In this case, you can try to contact your retailer or local team to check if your camera is under warranty.
Best Regards
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