C510W lagging and drops offline
Hi, just installed C510w, it is very laggy and drops off the WiFi, shows off line in the app. Tried factory reset, updated to latest firmware, but still the same. It is situated outside a window with a clear line of site to the wifi booster, about 25 feet away. Phone in the sme position shows full WiFi signal
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. The test results of the above tips.
2. Led status on the camera when it's offline. The RSSI value on the camera when it's working.
3. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> RE<Wireless>Tapo camera.
4. How often does the issue happen?
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. The test results of the above tips.
2. Led status on the camera when it's offline. The RSSI value on the camera when it's working.
3. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> RE<Wireless>Tapo camera.
4. How often does the issue happen?
Best Regards
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Hi，
If the camera is offline on the Tapo app, it's unable to control it remotely.
If your camera keeps going offline, please refer to the instructions here to troubleshoot.
Best Regards
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@Solla-topee 2day to my camera offline
I do reset but again that some time after OFFLINE 😔 😕
Please help me....
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