Tapo C410 camera connection issue
Tapo C410 camera connection issue
Hi
I have a few Tapo cameras around my apartment connected to the same wifi network.
i bought a C410 in Nov for outdoor use but have been having intermittent connection going offline seen on my Tether app. I have to reboot my router to get back connection on Tether. RSSI is good in the range of -30+ dBM. In fact the camera is within sight of the router only separated by a glass balcony door.
i have turned off DHCP and set 2.4GHz to 20MHz but issue still persists. I never have any connection issues on Tether with my other 2 Tapo cameras, and other 2.4GHz devices on the same wifi network.
i decided to do a ping with C410 and the other cameras but couldn't get any ping from C410 even though I have placed it beside the router. I had readings for the other Tapo cameras.
what can I do to solve the offline connection problem?
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Hi,
Please confirm the following information if you are willing to troubleshoot the issue.
1. Is your camera connected to the home Wi-Fi but displayed offline status on the Tapo app?
2. How about the LED status on the camera when the issue happens? Is your phone connected to the same Wi-Fi as the camera when the camera displays offline status on the Tapo app?
3. How often does the issue occur, and how do you recover the connection?
Best Regards
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