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Issue with C410 camera

Danz_48

Thursday

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Registered: 2024-12-12

Issue with C410 camera

Thursday

Model: Tapo C410 KIT

Hardware Version: V1

Firmware Version: 1.0.21

Hi,

I've just bought 3 C410 KIT but it seems that one camera has some issues with the battery.

The solar panel is well exposed, but since last saturday I always see 100% of battery on the app. It never shows the charging process (the lightning icon) and it never goes down the 100%, but it's still working and recording. I tried to connect with a USB adapter, same result, no charging icon.

Now I've disconnected from the panel just to see if the battery level decreases below the 100%.

The other two camera are working as this one but I can see the charging icon during the day and when the sun goes down only the battery level.

Does this issue look familiar? I've bought on Amazon so I can send it back, but I want to be sure.

Thanks,

7 Reply

Wayne-TP

Friday - last edited Friday

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Registered: 2020-06-23

Re:Issue with C410 camera

Friday - last edited Friday

@Danz_48

Try to reboot the camera, see if it helps. > Press and hold the power button for about 3 seconds to turn on/off the camera.

Has this camera always shown 100% battery for this past whole week? Was the power display normal before?

Please enable the Diagnostics mode (Tapo app > Camera Device Settings page > Advanced Settings > Diagnostics) on this camera. And send its device Mac address to me via private message.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Danz_48

LV1

Friday

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Registered: 2024-12-12

Re:Issue with C410 camera

Friday

@Wayne-TP

I tried to rebooy but nothing has changed. I think that the 100% was since we installed it, i realized just after the installation of the other cameras.

I'm sending the address.

Thanks

EdgarWells

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Sunday

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Registered: 2024-12-15

Re:Issue with C410 camera

Sunday

@Danz_48

Hi, I have exactly the same issue I have two 410s with solar panel, one works fine the other just shows 100% all the time.

I tried:

Moving camera and panel

Resetting

Deleting and re adding to app

Still the same

Wayne-TP

Monday

Posts: 3834

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Registered: 2020-06-23

Re:Issue with C410 camera

Monday

@EdgarWells

Can you share a screenshot of the battery status page (Camera Settings > Battery) in the Tapo app for the problem camera? Does the battery icon on this camera switch to show the charging icon when solar or usb charging?

What's the version of your Tapo app?

Please enable the Diagnostics mode (Camera Settings > Advanced Settings > Diagnostics) on this camera and send its device Mac address to me via private message.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

EdgarWells

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Tuesday

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Re:Issue with C410 camera

Tuesday

@Wayne-TP

App version 38113 on Android

This camera has never switched to show solar charging, my other one has done

Battery screenshop

EdgarWells

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22 hours ago

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Registered: 2024-12-15

Re:Issue with C410 camera

22 hours ago

@Danz_48

Since reporting this to TP LInk the camera that was working is now doing the same thing.

If you click on the solar charging data for both cameras, they now both display as having no power supply IE solar panel is not connected.

Logging data would show this feature was working and now is not on this device.

adrienf

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8 hours ago

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Registered: 2024-12-19

Re:Issue with C410 camera

8 hours ago

@Danz_48

I am also having the same issue with 2 x C410 cameras.

I only setup the cameras on the weekend, I turned on Solar charging data logging and once they got to 100% charge they will not drop below 100%.
Both cameras will also not show any charging data and the battery has not dropped below 100%.

Issue with C410 camera

Issue with C410 camera

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