Hey Guys,
I bought 2 C310's at the same time.
I installed them both. One is working great.
The other one is not showing any on-screen tags. (Timestamp, Logo or Text) No matter if I toggle them on or off in the App.
Rebooted the device several times. Nothing seems to help.
FW is up to date.
Any suggestions? Or is this a DOA?
Hi,
Please confirm the following information for the reported issue.
1. What's the Tapo app version?
2. Please send us a picture of the camera's live view page and a picture of the camera's Device Settings > Video & Display > On-screen Display Info page to show the problem.
3. Send me(@Solla-topee) the camera's MAC address via a private message.
Best Regards
Tapo App Version (Android) 3.7.811
The rest of the information I'll send in a PM.
I discovered that I can work around this issue by enabling 'Privacy Mode' and then disabling it.
The timestamp only appears after toggling Privacy Mode on and off.
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