Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade

Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade

16 Reply
Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
a week ago

  @RobertoT  You are welcome~ 

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#12
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade -Solution
a week ago - last edited a week ago
Hi, everything worked perfectly, and the Onvif Pan & Tilt issue has been resolved. I want to thank the support team for their expertise and the quick resolution time. Thank you again, and have a great day!
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#13
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
a week ago

  @RobertoT You are welcome, and thank you for sharing your experience.

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#14
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Thursday

  @RobertoT My C220 firmware 1.2.2 has a problem. The camera loses the wifi signal and can't be monitored. Restarting the router doesn't help, only unplugging the camera resets it. However, it's annoying when I'm not at home and I want to check the camera in the app.

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#15
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Thursday
Reply: Hello, I understand how frustrating this issue can be. You can directly contact the TP-Link community representatives for assistance. They are very knowledgeable and will guide you step by step to resolve the problem. I had a different issue with my device, and they resolved it quickly and efficiently. Best regards, Roberto
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#16
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Friday

  @awalos 

Hi,
Your problem is different from the one reported on this thread, it's recommended to start a new thread here for further assistance.
 

If your camera has an unstable issue, you can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going Offline?

Best Regards

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#17
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