Doorbell D235 app shows "No recordings"

Doorbell D235 app shows "No recordings"

Doorbell D235 app shows "No recordings"
Doorbell D235 app shows "No recordings"
3 weeks ago
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.1.14

I've 2 D235 and this has happened to both a few times. Both same revision and same firmware

 

They'll be working away and then one day all the recordings can't been seen it just says "No recordings" . It shows events and the image from the event but doesn't show that video if i click on it. I've continous recording on and can't look back over at any random none event time either.

 

I've them hardwired and set to continous recording and loop. SD cards arn't the cheap ones I got the higher end endurance for CCTV 

 

When I look as the SD card on the app it's full but loop is on and it says its good, and if i remve sd card and look at it on a laptop the videos are there. reinserting doesn't make them show up.

 

Formatting the card allows it to start working again, but I lose anything on it and even if I swapped them out or did backups to keep it going it won't have recorded anything after the issue starts. 

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#1
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6 Reply
Re:Doorbell D235 app shows "No recordings"
3 weeks ago

  @Clancy87 

 

May I know what's the version of your Tapo app (tapo app > Me > About)?

 

Can you share a link of the microSD card you used? 

 

When the SD card is reinserted into the camera, does the camera still correctly recognize the SD card, such as showing a good status and displaying detected events on the Playback page? But the videos still cannot be played and the screen show "no recordings"?

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#2
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Re:Doorbell D235 app shows "No recordings"
3 weeks ago

  @Wayne-TP 

 

3.7.811

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#3
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Re:Doorbell D235 app shows "No recordings"
3 weeks ago
The SD card is SanDisk high endurance, it's the same I used on both doorbells. After I removed it and check on laptop I can see videos there on the laptop, but after reinserting it in door bell it still doesn't show video. Still shows detections, and still images from detections but now video.
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#4
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Re:Doorbell D235 app shows "No recordings"
3 weeks ago

  @Clancy87 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Re:Doorbell D235 app shows "No recordings"
Tuesday

It's the loop not working.

 

Going onto the SD car it's full of some videos but a lot won't work.

 

The ones that won't work are named this "xxxxxxxx_000000_tp00" and then a few numbers, they're large same as the actual video files but won't play.

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#6
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Re:Doorbell D235 app shows "No recordings"
Wednesday

  @Clancy87 

 

I have the same problem. Newest Tapo Version and newest D235 Firmware :( :( :(

San Disc Extreme SD Card. 

 

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#7
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