Solla-topee wrote

  @SanBitter 

Hi, 
If your camera gets bricked and has no response when you press the reset button for 10 seconds, you can try the below steps:
  1) Ensure the internet is stable and the router has a strong signal.
  2) Power off the camera.
  3) Move the camera closer to the router and power on the camera.
  4) Wait for around 10 minutes, and check if the camera will recover.

 

If the steps do not help, you can contact your retailer or the local team to check if the camera is under warranty.

 

Best Regards

  @Solla-topee 

Is this the best the TP-Link support can do?

A customer makes a straight request and all he can get is a stock answer, very well!

I provided the exact model, hw version and P/N, and all I asked for was un official firmware to recover my camera, but TP-Link prefers to waste time and money with useless procedures and RMA requests: totally pointless!

Clearly you have too many customers, cause you don't seem to care about losing one (or many).