Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Tapo c225 keeps going offline

< Tapo Smart Camera

Tapo c225 keeps going offline

Melon-Head

a week ago - last edited Yesterday

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-11-07

Tapo c225 keeps going offline

a week ago - last edited Yesterday

Tags: #Device Connectivity #Firmware

Model: Tapo C225

Hardware Version: V2

Firmware Version: 1.0.11

My Tapo C225 camera keeps going off line, every day, making it pretty useless for home security.

The network is stable. The WiFi (mesh network) pod is just 2 meters away!

The blue light is always flashing when it has a silicon sezure.

I have to flip the power to reset it every time, and no I don't want to have to reset the thing every time this happens!

There isn't a firmware update available, having already checked in the app.

This is really getting on my £<<"*>,^ />/@ !!! 😊

hardware v2

firmware 1.0 11

1 Accepted Solution

Solla-topee

a week ago - last edited Yesterday

Posts: 13279

Helpful: 2284

Solutions: 1901

Stories: 8

Registered: 2020-05-19

Re:Tapo c225 keeps going offline-Solution

a week ago - last edited Yesterday

@Melon-Head

Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?

1. Please send us the results after you follow the above tips to troubleshoot.
2. How many Wi-Fi pods do you have in your home network? Do they use the same SSID & password?
3. Can you connect the camera to an AP/router with a different Wi-Fi name and check if the camera will work fine? I'm afraid the camera roams between the Wi-Fi pods since they use the same Wi-Fi settings, and then the disconnect issue occurs.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

a week ago - last edited Yesterday

Posts: 13279

Helpful: 2284

Solutions: 1901

Stories: 8

Registered: 2020-05-19

Re:Tapo c225 keeps going offline-Solution

a week ago - last edited Yesterday

@Melon-Head

Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo c225 keeps going offline

Tapo c225 keeps going offline

Information

Voters 1

Tags