@Wayne-TP

My network topology is a very simple one for a home network. Not sure what more you need about that. I have the Speedport Plus 2 router from COSMOTE. The router has band steering available for 2.4g and 5g. But I have split the two bands to two separate MAIN networks. Each band has each own SSID and Password.

 

More specific details about my Router (sensitive info hidden):

 

Some more settings from the router's configuration page.

--Overview tab

.

 

-- Internet tab

Also on this tab:

- no Port Mapping is defined,

- DMZ not enabled

- no MAC filtering applied or Internet pause

- no IP filtering

- DDNS disabled

- UPnP enabled

- WoLAN disabeld

 

 

-- WiFi tab

 

 

 

 

-- Settings tab

 

Status & Support tab

 

I have tested everything described here:

 

I have also seen in some forums that the firmware version of the Tapo C225 V2 is updated in 231204 while mine device has the version v.1.0.7 231118. Maybe the firmware update is not yet available for Greece? I checked the firmware version once I completed the setup with mobile-hotspot approach and auto-rephresed multiple times.

 

I have also tested:

* Latest vesion of Tapo App.

* Latest firmware update of Tapo C225 V2 (checked multiple times).

• Split bands 2.4 and 5g (separately).

• No MAC filtering applied.

• Channel set manually to 6 for 2.4g network.

• Even set up a tp-link router extender (RE) and retry by connecting through the extender.

• I also tried the WPS button. Retried the camera pairing while the WPS was pressed.

• 2.4g band has WPA/WPA-2 security.

• Wifi 6 (802.11g/n/ax).

• The camera is literally next to the router (side by side).

 

Camera info:

 

 

Every way I tried failed at the Pairing step (after connecting to the WiFi) and waiting for the pair of the device to complete. It's really weird that the camera can pair with the Mobile Hotspot and not the Router when both approaches use Wifi-6 standard and 2.4g band.

 

Thanks in advance for the support and I may share even more details about my WiFi router or the Tapo c225 v2-EU camera.

@Wayne-TP

 

Yes, I tried connecting the camera on the Guest WiFi and had the same Pairing problem. Eventually, I made some progress today. I found the camera's wifi network, something like Tapo_Cam_xx7A. However, even though the WiFi name can be reached, it does not transfer data. I don't have internet when I connect to the camera's WiFi network. Moreover, based on the official documentation [https://www.tp-link.com/gr/support/faq/2710/], the Android setup suggests connecting directly to Home WiFi and not through the camera's WiFi.

Thanks for sharing this thread with the engineering team. I already sent them some logs with my application.

 

Kind regards,

Nikos S.

@Wayne-TP

 

Ok, so basically as soon as I connect to the camera through Bluetooth I will be able to see the Camera's Wifi. And for Android I should not use it for configuration, am I right? Based also on the official documentation, where the Camera's network is used when setting up the camera from iOS and not Android.

  @Wayne-TP Hi i have same problem with my router and camera. 

what is the solution to this problem?

Bro - what is the solution to this problem? pls

  @Juraj_SVK 

 

Hello,

I came in contact with the technical support of TPlink and for the past month, we tried to resolve the problem. Eventually, we solved it by giving a static IP to the camera from my router. The root of the problem was DHCP server that couldn't assign an automatic IP address to my camera. After contacting TP-link tech support an engineer informed me that the camera's IP was 192.168.0.xx and my router was configured to assign IPs only to devices with IP 192.168.1.xx. Thus, by changing the .1 to .0 in my router DHCP configuration and assigning the static IP of my camera I managed to resolve the issue. Also, the tech support created a custom framework for my Tapo app to identify and resolve the issue. I would advice you to open a ticket to the official technical support of TP-Link, but keep in mind that the process will take over a month.