Tapo H100 "local only" error
The hub doesn't connect to the internet even when is connected to the WiFi correctly. I can see it on the Router admin page.
I have 120mb fiber connection
Same error as this
https://community.tp-link.com/en/smart-home/forum/topic/664946?replyId=1433190
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Please refer to the suggestions in Case 2 here. Cannot use the Tapo app to control my smart devices
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@Wayne-TP i can use the Tapo app for any other of the 6 Tapo device's I have. It's only the Hub failing to connect.
I'll return it since I just bought it
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What router do you use? Any network extension devices?
You can try to restart both router and the smart hub.
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Lynksys WRT3200
No extensions
Restarted both multiple times and factory reset the hub multiple times too.
I'm a computer engineer and I have the logs from the router... Unless I can get the logs from the device too...
Wayne-TP wrote
What router do you use? Any network extension devices?
You can try to restart both router and the smart hub.
No point on extending the pain. Devices returned.
Thanks for your help Wayne
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Got a new hub and the problem persists
I tried the Network Analyser application to see the network strength and it's good all around the flat
But the hub it's still not able to connect to the internet
Wayne-TP wrote
What router do you use? Any network extension devices?
You can try to restart both router and the smart hub.
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To assist with this issue, your case will be forwarded to the support engineering team through email. Please check your inbox later to confirm.
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