C500 freezing / delay

C500 freezing / delay

C500 freezing / delay
C500 freezing / delay
2 weeks ago - last edited a week ago
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.1.4 Build 240506 Rel 39487n

I have a tap c500 which freezes a lot. When i try to view and pan the camera there is a 5 - 10 second delay. It also stops communicating completely at times and i have to switch camera off/on again. Any one have issuses like this??

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#1
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Re:C500 freezing / delay-Solution
2 weeks ago - last edited a week ago
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:C500 freezing / delay-Solution
a week ago - last edited a week ago

  @POH-Auto So plugged back in camera after a week and it seems to have sorted itself out. I previosly had it turned off fore the day to no avail. But leaving it off for more than maday seems to have sorted the issues i was having. Thank you for you help

 

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#6
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Re:C500 freezing / delay-Solution
2 weeks ago - last edited a week ago
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#2
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Re:C500 freezing / delay
2 weeks ago

  @Wayne-TP 

Hi i have tried all of the recommendations to no avail. I also have another C500 on premises furher from router and it works fine

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#3
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Re:C500 freezing / delay
2 weeks ago

  @POH-Auto 

 

Please check the signal strength of this camera: tapo app > camera Device Settings page > Device Info > tap the signal/wifi icon to show the RSSI rate.

 

What's the hardware and firmware version of your two C500?

 

What router do you use? Is there any network extension devices? Please share a simple drawing of your network topology if you own a big network, or describe it as clearly as possible. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:C500 freezing / delay
a week ago

  @Wayne-TP 

Hi thank

 you for your reply i am currently away at moment and will be back on monday can i reply then

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#5
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Re:C500 freezing / delay-Solution
a week ago - last edited a week ago

  @POH-Auto So plugged back in camera after a week and it seems to have sorted itself out. I previosly had it turned off fore the day to no avail. But leaving it off for more than maday seems to have sorted the issues i was having. Thank you for you help

 

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#6
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