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D230 Doorbell Video Call sometimes missing on Android

Diether

2024-10-16 13:56:43

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Registered: 2024-10-16

D230 Doorbell Video Call sometimes missing on Android

2024-10-16 13:56:43

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.1.18

Installed the D230 doorbell a couple of months ago and still struggling to get it working as I would like/as it is intended.

I am still missing a video/voice call on my Android phone when somebody is pressing the doorbell (which I would like it to do when I am in the garden)

Sometimes its working, sometimes not. And if it works it rings only one time on my phone.

All settings are already double checked and adjusted.

Maybe the Android phone does not "wake up" fast enough? Android version 13 is installed.

What makes it also strange is that I do receive a normal notification when somebody is detected in front of the bell (motion detection) and also when somebody presses the bell but no video/voice call comes through.

Second remark: I installed the Tapo app on my company iphone and I never missed a video/voice call so far if somebody is pressing the doorbell.

In my family someone also bought the doorbell and they are facing the same issue.

Can someone please advise?

Thanks

3 Reply

Wayne-TP

2024-10-17 07:38:57

Posts: 3506

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Registered: 2020-06-23

Re:D230 Doorbell Video Call sometimes missing on Android

2024-10-17 07:38:57

@Diether

Did you actually witness this problem? That the doorbell video call only rings once on your phone. Or do you tell it by the ringing sound? Please try to record a video of the problem if possible.

What's the model of your phone?

Regarding the issue of not receiving doorbell ringcall on other phones, please refer to this guide to check the relevant permission settings on the mobile phone for the Tapo app. What can I do if I cannot receive my doorbell ringcall notifications?

Note: only the doorbell owner account can receive the doorbell-pressed ringcall. A shared doorbell will only send app push notifications.

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Diether

LV1

2024-10-17 18:14:24

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Registered: 2024-10-16

Re:D230 Doorbell Video Call sometimes missing on Android

2024-10-17 18:14:24

@Wayne-TP

Hello and thanks for the reply.

Android phone is OnePlus Nord 2 5G(DN2103)

I can assure all permissions have been set.

The problem was noticed with this android phone from the beginning. Sometimes video call comes, sometimes not when pressing the doorbell.

That's why I started to do some testing with an iphone.

I have made two video's with the doorbell, android phone and iphone in line.

One video is showing what happens when pressing the doorbell: the iphone receives a video call immediatly, the android phone only shows a notification that the doorbell has been pressed.

The other video shows that again the iphone receives a video call immediatly and the android phone also receives a video call.

The reaction of the android phone is totally irregular (even without the tapo app installed on the iphone).

The iphone always receives a video call so far when the app is installed.

What also happened yesterday: the iphone was receiving a video call and I canceled the call. After approx 3-4 minutes the android phone all of a sudden received the same video call!

How can I send the videos?

Regards

Wayne-TP

3 weeks ago

Posts: 3506

Helpful: 658

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Registered: 2020-06-23

Re:D230 Doorbell Video Call sometimes missing on Android

3 weeks ago

@Diether

To assist with this case, a specialist will help to follow it up through email. Please check the inbox later for confirmation.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

D230 Doorbell Video Call sometimes missing on Android

D230 Doorbell Video Call sometimes missing on Android

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