dannyc1 wrote

Hi. I recently purchased the Tapo C200 and I am having issues viewing on my Google Nest Hub. I was able to link the camera to my Google home app but when I bring up the feed on the camera it works for 10 to 20 seconds and the following error appears -

 

Oops! Something went wrong with the camera stream. Please try again. If the issue persists please contact the customer support for further assistance.

 

I have rebooted the camera, restarted the Google hub and unlinked and linked the camera on the Google home app and the issue still persists.

 

Any ideas on how this could be resolved? 

  @dannyc1 

I have the same issue. Google Nest streams the Tapo C200 for only 5-10 seconds then reports: 

"oops something went wrong with the camera stream"

Streaming to my Samsung S20 mobile phone works fine. 

Can you advise? 

Uploading the log file to this Topic is not working: Failed to upload or unsupported file format. 

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Here is a part of the contents that is allowed for paste.

current tty /dev/pts/0
Redict console to current tty /dev/pts/0
None of nfsroot found in cmdline.
root@SLP:~# [ERROR][relayd]session.c:4500(do_cmd_start_relay) : start initiating session.
[ERROR][relayd]session.c:713(relayserver_write_cb_stream) : local connection is not ready.
[ERROR][traversal_common]httplib.c:163(http_get_header_value) : cannot find header key: Set-Cookie.
[ERROR][relayd]cookie.c:739(cookie_get_from_http_headers) : no cookie in resp of cookies req.
[ERROR][traversal_common]connection.c:229(conn_event_cb) : connecting with [54.195.204.203:443] failed/closed
[ERROR][traversal_common]httplib.c:163(http_get_header_value) : cannot find header key: Set-Cookie.
[ERROR][relayd]cookie.c:739(cookie_get_from_http_headers) : no cookie in resp of cookies req.
[ERROR][relayd]session.c:1007(relayserver_parse_http_headers) : no cookie in http headers.
[ERROR][relayd]session.c:936(relayserver_read_http_body) : connection with local connection is not ready. wait.
[INFO][cet][http_connection_new]-3483: New http connection fd: 28, point: 0x5fdf90
[INFO][cet][http_stream_video_h264_mixed_cb]-788: digest auth success remote:1
[INFO][cet][generate_new_session_id]-113: Create new session (id: 3) in new http connection (fd: 28, point: 0x5fdf90)
         [storage] update_curr_context(896). shm curr disk: 1, curr disk: 255
         [storage] write_cur_index_to_disk(90). file or sys_info is null
         [storage] close_storage_ctx_fd(2465). get disk failed
         [storage] update_curr_context(899). finish releasing curr disk.
         [storage] prepare_data_file(4440). update disk space failed
         [storage] remove_snapshots_by_path(4362). remove_snapshots_by_path, next_path=/tmp/mnt/harddisk_1/xxxxxxxx_000000_tp00001.mp4
         [storage] detection_index_delete_by_endtime(502). end_time invalid

         [storage] remove_snapshots_by_path(4381). detection_index_delete error!
         [storage] mp4_storage_mp4_init(547). MP4 mux context is initial, file: /tmp/mnt/harddisk_1/20220425_114831_tp00000.mp4
         [storage] check_mp4_file(439). Checked file_id: 51.
         [storage] is_file_id_vaild(399). the mp4 file is not used
         [storage] check_mp4_file(439). Checked file_id: 34.
         [storage] is_file_id_vaild(399). the mp4 file is not used
         [storage] detection_handle_end(663). arg NULL

[ERROR][traversal_common]connection.c:229(conn_event_cb) : connecting with [54.195.204.203:443] failed/closed
[ERROR][relayd]session.c:1348(relayserver_event_cb_stream) : connection with relayserver is broken. events: 16(0x10).
[WARN][cet][http_connection_state_machine]-3282: Closed by peer. 
[INFO][cet][http_connection_free]-3665: close http_connection fd: 28, method: (null), uri: (null)

  @Solla-topee I have the exact the same problem. 

thank you in advance

regards
Guido

  @Solla-topee 

•  when Live - stream on Tapo APP locally when phone connected to Home Wi-Fi network, is there any buttering / disconnection
•  No
•  when Live - stream on Tapo APP remotely when phone in on LTE mobile data, is there any buttering /disconnection
• No
• If watch video on Google hub directly , is there any buffering/ disconnection
• You mean like an youtube video? No buffering or disconnection
• Mac address of camera (please share by private message)
• I'll send you in pm.
• When issue occurs, please help collect the camera log and share camera log with us
• I've no SD-card.

How to Get the Log of Tapo Camera?

• Google (nest)hub  model and software version, e.g. Google nest hub Generation 1, firmare XX, it is better to attach a photo of Google hub hardware/ software version 
• In attachment.
•  Router's brand and model.e.g. ISP spectrum -router <wireless>Tapo camera; Router <Wireless>Google hub 
• Ziggo connectbox (Internet) =>wired linksys-wrt3200acm =>wired TP-link Archer C6 =>wireless 2.4Ghz =>c200
• I don't know what ISP means
• Model of phone and its Android/ IOS version 
• S21 v12

  @Solla-topee 

This is the camera's fault.
I have a C100 and a C200. The C100 works fine at 20m. The C200 stops streaming from a distance of 2 m. On Nest Hub 2, on Chromecast 3, on Android Box - the same everywhere. C100 is working, C200 is disconnecting. 1GB fiber connection. Works via ONVIF, works on phone, does not work via Google.

  @Solla-topee 

The Google Nest Hub is 2nd generation (2 months old).

There is only one wifi network, broadcasted by Devolo Dlan500 WiFi, directly connected to the Ziggo Hitron Coax modem/router.

Streaming via mobile phone software, like Tapo, works fine via same WiFi.