C420 Stopped recording suddenly

C420 Stopped recording suddenly

C420 Stopped recording suddenly
C420 Stopped recording suddenly
a week ago
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.17

Until 20/09/2024, both my cameras were recording normally as per the schedule.  They're set to record movement between 07:00 and 19:00 Monday to Friday only.  Come Monday morning, 23/09/2024, neither camera is now recording normally.  One of them, which was fully charged on the Friday, had lost almost 75% of its charge by Monday morning - even though it shouldn't have been recording any activations (no recordings were showing on the app for that period).  Both cameras are fixed to the outside wall of our house (one c3 metres, the other c4 metres high) and both have a Tapo A201 solar panel attached.  Both cameras are set to record vehicles and motion, with a wake-up sensitivity of 10.  No setting for either camera were changed by me that might explain this issue.

What could have caused this, and what can be done to fix it.

I purchased the cameras and solar panels from Tapo through Amazon in July 2024.

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#1
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4 Reply
Re:C420 Stopped recording suddenly
a week ago - last edited a week ago

  @Quasibodo 

 

Double-check whether the detection feature is still enabled. Was there any detection occurred? Did you receive any detection notifications?

 

Please test the following two scenarios to see if the camera will send detection notifications and record videos. Test within the set recording time, or extend the recording time to cover the entire day.

1. Walk in front of the camera.
2. Walk in front of the camera while watching the live view in the app.

 

Regarding the abnormal power consumption, please check the battery status information of this camera and compare the data in the charts of battery usage, usage time, and wake-up times to see if there is any abnormality, especially the wake-up times.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:C420 Stopped recording suddenly
a week ago

  @Wayne-TP 

Walking in front of both cameras I can see myself in Live view, however, neither camera is recording - even though it's within the timeframe of the schedule I've set, and detection is set to both vehicles and motion with a sensitivity of 10.  Yesterday, one camera failed to take any recordings, and the other just seven (normally it's several hundred per day) - and the settings haven't changed.  Camera 1 regained some 30% charge via its solar panel over the weekend (No schedule and detection off) yet yesterday morning (Monday 30/09) I awoke to find that overnight it had almost all its charge and this morning it has powered itself off having run out of charge.  I am now in a situation where neither camera is recording as it should and one camera has lost all its charge for no reason I can think of (overnight detection was set to off, and no recording schedule was set).

I believe both cameras are suffering from some sort of fault as they were both working fine and as expected for two months from 20th July until just over a week ago!

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Re:C420 Stopped recording suddenly
10 hours ago

  @Quasibodo 

 

Can you send me the Mac address of your cameras to me via PM? We'll help to arrange a specialist to follow up on your case.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:C420 Stopped recording suddenly
8 hours ago

  @Wayne-TP 

MAC Addresses:

Camera 1 - F0-A7-31-87-FC-26

Camera 2 - F0-A7-31-87-D6-42

 

I removed both cameras from their attachments and, when I opened them op some drops of water came out.  The black covers on both cameras had been securely fixed, and the waterproof gaskets seemed to be intact.  I recall there being quite a severe and long-lasting thunderstorm over the weekend when they started misbehaving, with strong gusts of wind and a lot of heavy rain so I'm wondering whether the water could have got in at some point during that period.

 

Andrew

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