C420 suddenly stopped recording people motion detection
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Good morning,
I have two C420 camera's in my home. They are the same model/hardware version/firmware version.
Connected to HUB firmware 1.3.4 build 20240621 rel.40453
They both stopped recording for two days now.
I have them only 4 days. The first days they recorded fine, ffter the two days I disabled push notifications.
Setup:
Sensitivity 6 (default)
Detection people (sensitivity 4 default)
No push notification
No alarm
Local saving (I guess this is to the HUB)
HUB 128GB SD card
I enabled push notification and when I walk in front of the camera I get a detection message on my phone. Still nothing is recorded.
What could be the problem?
Thank you so much!!
What information does your camera Playback page display? No Recordings (All empty)?
May I know what's the model of your SD card?
- Check the MicroSD card status on Tapo H200 page.
- Try to restart the hub.
- Format the SD card. Note: Previous videos will be deleted after formatting.
*Make sure you have switching to the SD card recording section, instead of the cloud video section.
