missing detection

missing detection

missing detection
missing detection
2024-09-19 07:58:46 - last edited 2024-09-26 08:28:10
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1211

The camera misses some detection events.  I have tried adjusting  the zones and sensitivity.   The events are obvious on screen but still no trigger.  Is there a resting time after a trigger before the next one?

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1 Accepted Solution
Re:missing detection-Solution
2024-09-20 07:26:10 - last edited 2024-09-26 08:28:10

  @jonnyl 

Hi,
For the Tapo C310, there is no rest time after a trigger before the next one. You can refer to the instructions below to troubleshoot the reported issue.
What to do if the Detection feature is not working on the TP-Link Camera?
 

If the problem remains, please provide the following information for further analysis.
1. Please go to the camera's Device Settings > Detection page, and send me the pictures of the enabled detection types and activity zone.

2. Send me a video showing an event occurs in front of the camera but the camera does not detect it.

 

Best Regards

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#2
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Re:missing detection-Solution
2024-09-20 07:26:10 - last edited 2024-09-26 08:28:10

  @jonnyl 

Hi,
For the Tapo C310, there is no rest time after a trigger before the next one. You can refer to the instructions below to troubleshoot the reported issue.
What to do if the Detection feature is not working on the TP-Link Camera?
 

If the problem remains, please provide the following information for further analysis.
1. Please go to the camera's Device Settings > Detection page, and send me the pictures of the enabled detection types and activity zone.

2. Send me a video showing an event occurs in front of the camera but the camera does not detect it.

 

Best Regards

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