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Cant connect to wifi

Alvin002

2024-09-18 01:10:46 - last edited 3 weeks ago

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Cant connect to wifi

2024-09-18 01:10:46 - last edited 3 weeks ago

Tags: #Installation

Model: Tapo C100

Hardware Version:

Firmware Version:

Hi, i cant connect my two units of tapo c100 to my wifi. Its working fine on the 1st day but the next day it doesnt work. I tried all trouble shooting even connecting to a hotspot and it works. I also tried installing the app to other phone still cant connect to wifi.

when i connected it to hotspot, device us updated.

tapoc100

mac: 3C-84-6A-B4-10-10

mac: 48-22-54-73-AD-02

ive check the 2.4ghz network of my wifi already.

1 Accepted Solution

Solla-topee

2024-09-19 07:23:53 - last edited 3 weeks ago

Posts: 13151

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Re:Cant connect to wifi-Solution

2024-09-19 07:23:53 - last edited 3 weeks ago

@Alvin002

Hi,
You can refer to the instructions below to troubleshoot when fail to configure the camera.
What should I do if I fail to configure Tapo Camera?

If the problem remains, please confirm:
1. The troubleshooting you have done and the results.
2. What's the model number of your router?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Alvin002

LV1

2024-09-20 00:15:11

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Re:Cant connect to wifi

2024-09-20 00:15:11

@Solla-topee already tried trouble shooting like resetting our wifi and resetting both my tapo camera. My devices firm are updated also as well as my tapo app. But still cant find our wifi name. Pls also see my wifi config as attached.

model #: tapo C100

mac: 3C-84-6A-B4-10-10

model #: tapo C100

mac: 48-22-54-73-AD-02

Alvin002

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2024-09-20 00:32:36

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Re:Cant connect to wifi

2024-09-20 00:32:36

Heres the model of our router Model Name: Telstra Smart Modem Gen 3 Model Number: Cobra XH

Solla-topee

2024-09-20 08:37:29

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Re:Cant connect to wifi

2024-09-20 08:37:29

@Alvin002

Hi,
Your Wi-Fi config shows the 2.4G and 5G are not split, please split the 2.4G and 5G, and set a different name on the 2.4G for a try.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Alvin002

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2024-09-20 22:43:29

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Re:Cant connect to wifi

2024-09-20 22:43:29

@Solla-topee hi already tried splitting the 2.4 and 5g and change the name for both but the Tapo devices cant still find my wifi. :(

Solla-topee

2024-09-23 10:50:16

Posts: 13151

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Registered: 2020-05-19

Re:Cant connect to wifi

2024-09-23 10:50:16

@Alvin002

Hi,
Is the problem that the camera can't find your router's Wi-Fi or can find but can't connect?
If the camera can't find your router's Wi-Fi name, you may try to change the 2.4G Wi-Fi channel within 1-11.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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