D235 doorbell showing solid orange but not resetting when pressing the reset button
Just installed new tapo d235 doorbell in hardwired mode yesterday. After 15 hours doorbell is offline in the app. I tried resetting by pressing reset for 10 seconds but nothing happens like and its still solid orange. Tried powering it on but not responding.
The wifi network used is working perfectly fine with internet on other devices. I didn't change any dns or internet settings on the router/modem
What's the solution?
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Try the suggestions provided above in the FAQ for the smart device remote control failure issue. If it doesn't help, tell us what steps you've tried.
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Wayne-TP wrote
Does the doorbell LED show any changes when you reset it? For example, blinking red quickly?
To reset the Tapo D235: Press and hold the SYNC/RESET button for 5 seconds.
Yes is start to blinking red for about 10 seconds. like descibed in the docuemation. but afterwards is moving back to be registered and goiing back into the circle of red, amber, White every minute. I had also removed it from the app and reset again on the device, same behavior. Device seems to not really reset as its comming also back to the app.
Support was also unsure what todo and asked for sending back. thats what I have started now. it goiing back to TP-Link.
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No, goes to solid blue. No is disconnected from the Cloud/app again, and it has to be turned off/on again. All other cams that loose connections to cloud are able to connect without turning off/on.
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Do you have a video? This led change does not seem normal. And if a factory reset does not help, then replacement is needed indeed.
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billsob wrote
No, goes to solid blue. No is disconnected from the Cloud/app again, and it has to be turned off/on again. All other cams that loose connections to cloud are able to connect without turning off/on.
As mentioned, for the cloud disconnection issue, please try to suggestions in this article. What should I do if I can't view the Tapo camera?
If it doesn't help, contact the support team with relevant details for further assistance.
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Yes, its not normal, and this is already a new device that have been replaced, and now with the same "failure" as the one before.
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Big problems here also with D235. For a while now it is not showing any picture in the Tapo app. There is somewhat of a connection, because when the bell-button is pressed, I do get a notification (maybe via the chime?). But no way to access the D235 itself via the app. The reset button is not working at all, 3/5/10/30sec, all tried, no joy. On/off button sometimes works, but nothing changes. Hardwires or battery-powered, all the same. Firmware is 1.1.14. There is a notification of a new firmware in the Tapo app, but there is no way I can install it, as there is no connection.
This is the worst purchase ever. Going back to Amcrest.
**** EDIT: SOLVED THE PROBLEM: ****
I had to open the camera, disconnect the battery for a while, and then finally the reset button worked again. Please TP-LINK, solve this issue. Apparently the button will not function due to some issue, which can only be resolved after disconnecting the battery!!!
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mishendr wrote
Big problems here also with D235. For a while now it is not showing any picture in the Tapo app. There is somewhat of a connection, because when the bell-button is pressed, I do get a notification (maybe via the chime?). But no way to access the D235 itself via the app. The reset button is not working at all, 3/5/10/30sec, all tried, no joy. On/off button sometimes works, but nothing changes. Hardwires or battery-powered, all the same. Firmware is 1.1.14. There is a notification of a new firmware in the Tapo app, but there is no way I can install it, as there is no connection.
This is the worst purchase ever. Going back to Amcrest.
**** EDIT: SOLVED THE PROBLEM: ****
I had to open the camera, disconnect the battery for a while, and then finally the reset button worked again. Please TP-LINK, solve this issue. Apparently the button will not function due to some issue, which can only be resolved after disconnecting the battery!!!
D235's battery is non-removable, how do you disconnect the battery?
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Not true. The battery is connected to the mainboard with a connector. So after opening the camera housing, I disconnected the battery. Also, as stated, this is not a normal procedure. I understand warranty is probably void. But warranty would have been difficult anyway, so I decided to open up the housing. D235 has been working normally since, and now on firmware 1.1.16. Before I opened the camera, I couldn't get the reset to function (see previous post), so for a fact I know that removing all power from the mainboard (disconnecting the battery from the mainboard) solved my problem, and the reset button worked again, and I could do a factory reset and re-connect the camera. This solved all issues for now.
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What is the changelog of 1.1.16 firmware? I haven't received it yet.
Anyone know if they managed to solve the connection issue where D235 loses internet connection (orange) and needs restart of the device or restart of router?
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