DHCP bug on tapo C320ws h

DHCP bug on tapo C320ws h

24 Reply
Re:DHCP bug on tapo C320ws h
2 weeks ago - last edited 2 weeks ago

  @mr_robot_dev 

 

Also encountering this issue with C310, camera enables static IP configuration in Advanced Settings on its own.

Every week, I disable the option (because the camera's DNS record gets purged if the camera is not renewing it causing connectivity issues) and find it set to static again and again.

 

 

Not only that, the cameras hostname changed from C310_<6 digits of mac> to just C310, which would case clashes in DNS with other cameras of the same model.

One of my few TC70s started doing the same with it's hostname, I'm worrying they'll all do it eventually. I wanted to just switch all to static IPs again, but some cameras still don't show the option for a static IP. Such an inconsistent experience.

 

c310 hw ver 2 firmware 1.4.1 

tc70 hw ver 3 firmware 1.4.0

 

Yes, I'm using an NVR to connect to the cameras, no it should not change how a fundamental feature like DHCP works on both the static IP or hostname aspects

 

 

 

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#22
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Re:DHCP bug on tapo C320ws h
a week ago

  @mateuszdrab 

Hi,
1. What's the hostname of the camera are you referring to? Is it the device name on the camera's Device Settings > Device Info > Device name page?

2. For the cameras that do not have the Static IP feature, please check their model number, hardware, and firmware version, and send them to me.

Have a nice day!

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#23
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Re:DHCP bug on tapo C320ws h
a week ago

Hi  @Solla-topee 

 

For question 1

I'm talking about the hostname that the camera sends to the DHCP server when requesting an IP address. This does not seem to have anything to do with `Device Settings > Device Info > Device name` 

This is the name that the DHCP server uses to register a record for the camera's hostname in DNS.

Those names look something like this, please note how the last one no longer has a suffix - introducing potential for name conflicts making the camera un-addressable in DNS by default.

 

  • {hostname="tc6057522b"}

  • {hostname="tc703478cb"}

  • {hostname="tc70d467d2"}

  • {hostname="tc70d46da7"}

  • {hostname="tc70df57ba"}

 

  • {hostname="tc70"}

 

2.

Please find my cameras below, unfortunately the behavior is very inconsistent across the models.

They all claim to be on latest firmware but run different versions even if they are the same hw version.

 

Model

HW Ver

FW Ver

Static IP feature available

DHCP hostname has suffix

Static IP self-enables

TC70

2.0

1.3.16

No

Yes

No

TC70

2.0

1.3.16

No

Yes

No

TC70

2.0

1.3.11

No

Yes

No

TC70

3.0

1.3.14

Yes

Yes

No

TC70

3.0

1.4.0

Yes

No

No

TC60

4.0

1.3.14

Yes

Yes

No

C310

2.0

1.4.1

Yes

No

Yes

C70

3.0

1.4.0

Yes

No

Yes

C310

2.0

1.4.1

Yes

No

Yes

C500

1.0

1.3.2

Yes

No

Yes

 

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#24
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Re:DHCP bug on tapo C320ws h
a week ago

  @mateuszdrab 

Hi,
Thank you for the information provided.
1. The latest firmware of the TC70 V2 is 1.3.16 Build 240927 Rel.56565n, and the latest firmware of the TC70 V3 is 1.4.0 Build 241212 Rel.39881n.
However, the latest firmware is being released gradually, so some of the cameras do not detect the new firmware. It's recommended to wait patiently for the new firmware to be released to your cameras.

 

2. Currently, there is no plan to add the Static IP feature to the TC70 V2.

 

3. For the issues of automatic enabling of the static IP option and hostname changes, I have escalated them to our tech team, and they will contact you via email for further assistance. Please wait patiently.

 

Best Regards

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#25
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