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White screen

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White screen

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White screen

Geforcepw

2024-06-22 17:24:41 - last edited 2024-06-28 03:50:24

Posts: 6

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-03-21

White screen

2024-06-22 17:24:41 - last edited 2024-06-28 03:50:24

Tags: #Live View

Model: Tapo C100

Hardware Version:

Firmware Version: 1.39

Hi all, over the past few weeks my camera displays a white screen and I need to keep rebooting the camera to get the feed back.

It's getting really annoying as it's daily.

Firmware version 1.3.9

I can attached a picture to show issue.

File:

Screenshot_20240617-110918.pngDownload

1 Accepted Solution

Solla-topee

2024-06-24 09:21:44 - last edited 2024-06-28 03:50:24

Posts: 14447

Helpful: 2529

Solutions: 2327

Stories: 8

Registered: 2020-05-19

Re:White screen-Solution

2024-06-24 09:21:44 - last edited 2024-06-28 03:50:24

@Geforcepw

Hi,
In this situation, please refer to the instructions in the below link and check if they help.
What to do if the Tapo Camera image color is abnormal?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

Geforcepw

LV1

2024-06-28 16:40:57

Posts: 6

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-03-21

Re:White screen

2024-06-28 16:40:57

@Solla-topee

I have tried the steps in the link, now after restarting the camera via the button I get a flashing red light and 3 red lights above lens.

Camera not working at all now.

Geforcepw

LV1

2024-06-29 08:09:47

Posts: 6

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-03-21

Re:White screen

2024-06-29 08:09:47

@Geforcepw

Finally got the camera to work again, even after removing the camera from the app, I still get a white screen 😔

File:

ded0822cd3de4219a14e7428820f5c97.pngDownload

Solla-topee

2024-07-01 07:09:48

Posts: 14447

Helpful: 2529

Solutions: 2327

Stories: 8

Registered: 2020-05-19

Re:White screen

2024-07-01 07:09:48

@Geforcepw

Hi,
In this situation, please send me(@Solla-topee) the MAC address of your Tapo C100 via a private message.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Solla-topee

2024-07-01 10:38:02

Posts: 14447

Helpful: 2529

Solutions: 2327

Stories: 8

Registered: 2020-05-19

Re:White screen

2024-07-01 10:38:02

@Geforcepw

Hi,

I have reported the issue to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

White screen

White screen

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