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black screen when watching recorded videos only in tablet

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black screen when watching recorded videos only in tablet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

myTapo_

2023-08-31 23:36:27 - last edited 2023-11-01 03:04:43

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-28

black screen when watching recorded videos only in tablet

2023-08-31 23:36:27 - last edited 2023-11-01 03:04:43

Model: Tapo C100

Hardware Version: V2

Firmware Version: 1.3.6

Hello,

There is no problem when i watch recorded videos of my Tapo C100 on my smartphone (android).

But when i try to watch it on my tablet i see a black screen. It can take photos or record to the tablet.

hardware 2.0

firmware: 1.3.6

android version: 2.17.206

I apreciate if someone can help me.

1 Accepted Solution

Solla-topee

2023-09-06 10:51:12 - last edited 2023-11-01 03:04:43

Posts: 13624

Helpful: 2351

Solutions: 2016

Stories: 8

Registered: 2020-05-19

Re:black screen when watching recorded videos only in tablet-Solution

2023-09-06 10:51:12 - last edited 2023-11-01 03:04:43

@myTapo_

Update on Sep 7, 2023.

Hi,

Regarding the black screen issue of the Tapo cam, please refer to the suggestions in this thread to troubleshoot.
Best Regards.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

4 Reply

myTapo_

LV1

2023-09-01 00:03:27

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-28

Re:black screen when watching recorded videos only in tablet

2023-09-01 00:03:27

@myTapo_

smartphone android version: 2.17.112 (no problem)

tablet android version: 2.17.206 (problem: black screen when watching streaming or watching recorded videos)

Solla-topee

2023-09-01 07:01:49

Posts: 13624

Helpful: 2351

Solutions: 2016

Stories: 8

Registered: 2020-05-19

Re:black screen when watching recorded videos only in tablet

2023-09-01 07:01:49

@myTapo_

Hi,
Thank you for the case report, and please help confirm the following information about the problem.
1. Are you logging in to the Tapo app on your smartphone and tablet with the same TP-Link ID?

2. Please send me a screenshot of the black screen on your tablet.

3. Please go to your tablet>>Tapo app>>Camera Settings page of the Tapo C100>>Advanced Settings>Display Settings, select the Compatible Mode, and check if the problem is solved.
Please try to press and hold the black screen on the Tapo app for 5s, and then check if the image will display.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.