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Sound dropout

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Sound dropout

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Sound dropout

AlexandraP

2024-05-12 08:19:33 - last edited 2024-06-07 08:37:19

Posts: 2

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Solutions: 0

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Registered: 2024-05-10

Sound dropout

2024-05-12 08:19:33 - last edited 2024-06-07 08:37:19

Tags: #Tapo Care #Live View

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.7

We have 3 cameras, and with this one ( C520WS) we have a problem, every 30 sec after have Sound dropout, we re boot the camera and wi-fi also, but nothing happened.

and also the camera image is really bad. ( we have earlier models for the other 2 and they have much more better/ cleaner pictures.

So, my question is, what is the problem with this camera?

Thank you so much for help !

1 Accepted Solution

Solla-topee

2024-05-29 06:16:23 - last edited 2024-06-07 08:37:19

Posts: 13629

Helpful: 2354

Solutions: 2016

Stories: 8

Registered: 2020-05-19

Re:Sound dropout-Solution

2024-05-29 06:16:23 - last edited 2024-06-07 08:37:19

@AlexandraP

Hi,
1. To have better video quality, on the camera's Device Settings>Video & Display >Video Quality page, you can select 1080P or 2K QHD.
You can try to reboot the camera, ensure only you are streaming the camera, and then check if the camera's live view page will be clearer.

2. Thank you for the video clips.

For the sound dropout phenomenon, please refer to the instructions below to collect the camera log, then send it to me for further analysis.
How to get the log of Tapo Camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

3 Reply

Solla-topee

2024-05-13 07:41:22

Posts: 13629

Helpful: 2354

Solutions: 2016

Stories: 8

Registered: 2020-05-19

Re:Sound dropout

2024-05-13 07:41:22

@AlexandraP

Hi,
1) Can you provide a video showing the reported case?

2) Are you watching the camera's live feed and then finding the reported phenomenon or are you watching the camera's video recordings? If you are watching the video recordings, are they stored on the SD card or cloud server?

3) Please go to Tapo C520WS's Device Settings>Video & Display >Video Quality page to check what option you have selected.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

AlexandraP

LV1

2024-05-28 15:22:28

Posts: 2

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Registered: 2024-05-10

Re:Sound dropout

2024-05-28 15:22:28

@Solla-topee

Hi,

sorry for late reply,

1, I have some error here, I can not upload any vidoes. ( failed to upload)

https://drive.google.com/file/d/1s5hOPII3l4kMA5llJYJ9g1xlb0-Nb95p/view?usp=sharing

https://drive.google.com/file/d/1XYt3W0-Q7myQCQ-RzHOWpRXdq5a91aqQ/view?usp=sharing

As you can see, one for real time watching, and one from watching back.

2, 720P - DH video ( data-saving )

thank you so much !

Solla-topee

2024-05-29 06:16:23 - last edited 2024-06-07 08:37:19

Posts: 13629

Helpful: 2354

Solutions: 2016

Stories: 8

Registered: 2020-05-19

Re:Sound dropout-Solution

2024-05-29 06:16:23 - last edited 2024-06-07 08:37:19

@AlexandraP

2. Thank you for the video clips.

For the sound dropout phenomenon, please refer to the instructions below to collect the camera log, then send it to me for further analysis.
How to get the log of Tapo Camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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