camera detects movement but not notifies on the timeline but it still records

camera detects movement but not notifies on the timeline but it still records

camera detects movement but not notifies on the timeline but it still records
camera detects movement but not notifies on the timeline but it still records
2024-04-14 10:04:10
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.9

  it still works recording but it did not detect the movement on the timeline  

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#1
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3 Reply
Re:camera detects movement but not notifies on the timeline but it still records
2024-04-15 11:55:58

  @Ottoq 

Hi,
Is the problem that you can't see the detection video clips on the Tapo app>camera's Playback & Download>Playback>SD card page, but you can watch continuous video recordings?
If not, please describe your problem in detail.

 

If so, please help confirm the following information.
1. On the camera's Device Settings>Detection page, what detection types have you enabled?
2. Send me a picture of the camera's Storage & Recording>Recording Schedule page.
3. If you have enabled the Notification feature, have you received motion-detected, person-detected, etc., notifications?

 

Best Regards

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#2
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Re:camera detects movement but not notifies on the timeline but it still records
2024-04-15 15:45:01

  @Solla-topee 

 

yes. It is what you describe .

 

i enabeld movement and person detection 

 

in the past a few weeks ago I get the notifications but is stopped 

 

 

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#3
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Re:camera detects movement but not notifies on the timeline but it still records
2024-04-17 09:19:07

  @Ottoq 

Hi,
You can refer to the instructions below to troubleshoot if the detection feature is not working.
What to do if the Detection feature is not working on the TP-Link Camera?
 

If you have tried all the troubleshooting in the above link but the problem remains, you can try to reset the camera and reconfigure it, then check if the detection feature will work.

 

Best Regards

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#4
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