All my Kasa plugs suddenly stopped working with Alexa: I can neither link *or unlink* accounts
All my Kasa plugs suddenly stopped working with Alexa: I can neither link *or unlink* accounts
I have seven Kasa plugs of various types - I have listed three examples - on two different WiFi networks in our house and in the garden office. Last week ALL of them stopped working with Alexa after having been fine for several years. In the Alexa app, the Kasa skill says "The link between accounts has expired" and "Enable to use". When I click Enable, it gives some blurb and has an Agree & Link button. When I press this I get a pop-up saying "Network is unstable". It always says this, repeatedly, hour after hour and day after day. The network is not unstable, everything else (dozens of devices on the two networks) are working normally.
All the plugs work in the Kasa app as usual, but that's no help to everyone else in the house and the various Alexa groups they're in.
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@Tp85 Hi sorry I have just seen this. I did, eventually, with close assistance from their tech people - which as far as I can recall involved installing a temporary diagnostic tool and a deal of faffing about. I'm afraid i cannot remember the details now.
@JoseC216 It was much more complex than that. As I suspected the changeover/overlap of Kasa, Tapo and TP-Link apps lay behind it.
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Thanks for the tip. It worked like a charm for me, I uninstalled tapo from phone, linked the skill via Alexa and connected my plugs and reinstalled Tapo again. It worked for me.
Thanks!!
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