Activity Zones not working
Hello,
I have an issue with motion detection, when I put the red zone where I want the detection to be captured, it's ignored and and motion is captured from entire camera view.
I have motion tracking, motion detection, person detection ON.
Can you please help? Because I get tons of notifications. As you can see, I want to see when my dog leaves her crate, but I get notification everytime she moves in her crate.
Thank you
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Hi,
For the reported case, please help confirm the following information.
1. Please go to the camera's Device Settings>Detection page and send me a picture of this page.
2. Can you share a video showing the event out of the activity zone is recorded? Have you received a motion-detected notification for this event?
Best Regards
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Hi,
Yes, I have reported the issue to the tech team, and they will likely reach out to you via email. Please check your email box and confirm.
Best Regards
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Sorry to jump on this thread but I have exactly this same issue on a C510W. Regardless of the fact that the upper portion of the scene is not an active zone I get numerous triggerings in that zone regardless. Motion detection is set to minimum and person detection to 4. You can clearly see the zones set in the picture below and I have also moved the zone well within my property but the camera appears to not heed it. I have the latest firmware 1.1.2 installed.
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Hi,
1) Please ensure your Tapo app is up to date.
2) Can you share a video showing an event out of the activity zone triggers the motion/person-detected notification? And confirm if you receive a motion-detected or person-detected notification.
Best Regards
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@Solla-topee I have the same exact issue on tapo c210 I set up some redzone before the walls of the house and whenever an object moves outside of the red zone the motion Detection and alarm gets triggered
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Hi,
The problem is related to the detection configurations and the actual events, please help confirm the information refer to this comment, and also send me a picture of the activity zone for further analysis.
Best Regards
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