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Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024

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Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024

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Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-08 12:31:31 - last edited 2024-01-24 01:54:13
Model: Tapo P110  
Hardware Version:
Firmware Version: Latest

Hi I have 5 P110 for energy monitoring. 

 

I have been very happy with them so far. I use the android app to take daily reading to populate a spread sheet.
Starting Jan 7 there is missing data in the energy usage of multiple plugs!! I know it is missing as these are appliances that are on 24/7 such has fridge freezer.  Also unber the power menu you can see data is there for the last 7 days!!

Is this a problem with the Tapo cloud service or the App?  I am not sure where hourly / daily data is stored ? In the cloud or in the plug or app ? 
Any help appreciated to diagnose the issue.

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#1
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1 Accepted Solution
Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024-Solution
2024-01-12 16:45:11 - last edited 2024-01-24 01:54:13

  @BobTrex 

 

I did export the data and there were gaps in the energy data.  The power data was all there.

However, today the energy charts are all complete for the missing periods , like thay have been back calculated.

I have not powered the P110 down as behind a lardge fridge freezer.

 

So currently all P110's working ok.

 

Will keep an eye on it.

FYI - We did experience a number of short power outages before all this occured!

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#9
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11 Reply
Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-08 14:17:18

  @BobTrex I have exactly the same issue. 

I'm missing data on one P110 and one P115.

But i have another P110 where the data are fine.

All of them are running latest FW - 1.3.0 Build 230905 Rel 152200

 

 

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#2
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-08 17:47:33

  @BobTrex Same issue for me. I have 8 plugs and I confirmed that at least 3 of them have wrong energy usage data, the last 2,5 days, although the power consumption diagram shows the correct data.

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#3
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-09 11:20:38

  @BobTrex @DDnoCZ @ioio 

 

Thank you for the feedback. This situation has been reported to the support engineer. I'll update here if any progress.

 

Can you guys check whether the energy data is also missing from the downloaded sheet? Or is it just missing from the App?

 

What's the version of your Tapo App?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-09 13:45:58

  @Wayne-TP 

Data are missing in the export as well.

I attached export file from one of my plugs with this error (P110).

I'm running iOS app version 3.1.602

 

 

File:
Spotřeba energie .xlsDownload
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#5
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-09 22:50:24
I have exactly the same issue. I own multiple plugs p110, for example my ac's are 24/7 connected. In the last few days, many hourly energy data is goin missing. But power chart data is there, only hourly sums and total sums are missing. For example, today i chected app at 12.00 and all data was there for last 12 hours. Then i checked it at 10pm and only 3 last hours were visible. Also daily sum was counted only for those 3 hours. Other hours before magically disapeared.
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#6
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-10 03:04:06

  @DDnoCZ 

 

I notice the energy data re-appears at 10:00:00 on Jan 8th. Is it the same in the App?

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-10 08:19:03

  @Wayne-TP Yup, data are there in the app. I disconnected the plug from the wall for a minute and reconnect it and since there seems data are there again. 

 

David

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#8
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024-Solution
2024-01-12 16:45:11 - last edited 2024-01-24 01:54:13

  @BobTrex 

 

I did export the data and there were gaps in the energy data.  The power data was all there.

However, today the energy charts are all complete for the missing periods , like thay have been back calculated.

I have not powered the P110 down as behind a lardge fridge freezer.

 

So currently all P110's working ok.

 

Will keep an eye on it.

FYI - We did experience a number of short power outages before all this occured!

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#9
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-22 06:29:31

Hi everyone! Can you share with us whether the current energy data of your smart plug is displayed normally in the Tapo App? According to the recent feedback, it seems that everything has been restored automatically?

 

If your device still has data missing problems, please contact me via private message!

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#10
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Re:Tapo P110 Smart Plug Missing Enery data from 7th Jan 2024
2024-01-22 17:03:34

  @BobTrex 

 

Hi

 

Yes since last post all 5 P110 working ok with no gaps in data.

 

Regards

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#11
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