Can’t adjust sensitivity C510W

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Can’t adjust sensitivity C510W

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can’t adjust sensitivity C510W
Can’t adjust sensitivity C510W
2024-01-03 04:44:45
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.1.1

Hello

I I just installed my new camera. Everything works perfectly except that if I have motion tracking on, the security zone I set becomes disabled and I get continuous notifications from everything from a snowflake to vehicles on the road to my neighbours across the road walking out their front door. This is with motion sensitivity set at minimum. I have rebooted the camera and it doesn't help. It has updated also. Is the camera defective?  Thanks in advance for any input. 
 

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3 Reply
Re:Can’t adjust sensitivity C510W
2024-01-04 09:50:29

  @GFelb 

Hi,
Can you share a video with us that shows the camera detects the event out of the activity zone after enabling motion tracking?
(You can upload the video to your own cloud server(such as Google Drive) and generate a link to download the video, then send me the video via a private message.)
Best Regards 

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Re:Can’t adjust sensitivity C510W
2024-01-05 03:15:30

  @Solla-topee 

Hello and thanks for your reply. 
I have now observed that the camera is only malfunctioning after dark. It is set on infrared only for night vision. 

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Re:Can’t adjust sensitivity C510W
2024-01-05 08:05:20

  @GFelb 

Hi,
Usually, the night mode settings won't affect the detection activity zone to work, so I hope to have a video showing the problem for further analysis.
Best Regards

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