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Camera playback recodings appear against wrong day

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Camera playback recodings appear against wrong day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mccabe2001

2023-10-10 22:49:19 - last edited 2023-10-12 09:51:06

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Registered: 2022-09-26

Camera playback recodings appear against wrong day

2023-10-10 22:49:19 - last edited 2023-10-12 09:51:06

Tags:

Model: Tapo C210

Hardware Version:

Firmware Version: 1.3.7

Since recent upgrade to Tapo 3.0.528 my C210 cameras all now record their detections against the day-before-today. Individual camera live images show the correct system time and date, but the recodings for 10th October 2023 show against 9th October etc... always a day out?

So initially when you go to Recodings it says there are none, and you have to select the day earlier than today, however the rings are correct for each event?

Happening to my C100 also.

For all cameras, if I go to Recodings and Downloads and click on the date, I get the calendar view, click on the 10th October, and it shows the images but days they are for the 9th October??

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Mccabe2001

LV1

2023-10-11 18:35:31 - last edited 2023-10-12 09:51:08

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Registered: 2022-09-26

Re:Camera playback recodings appear against wrong day-Solution

2023-10-11 18:35:31 - last edited 2023-10-12 09:51:08

@Solla-topee

Hi Solla, thank you for assisting with this date issue, however it seems Tapo has updated overnight to 3.0.534 and this has corrected the date/calendar issue on all of my cameras. I haven't installed the debug software as i don't think it'll achieve much now ... since the update to 534 has fixed the problem.

If the problem returns, i'll certainly continue with the debug route with your assistance

Thanks

John

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Solla-topee

2023-10-12 09:50:32 - last edited 2023-10-12 09:51:06

Posts: 13704

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Re:Camera playback recodings appear against wrong day-Solution

2023-10-12 09:50:32 - last edited 2023-10-12 09:51:06

@Mccabe2001

Hi John,
Thank you for your updates.
If the problem remains, please try the new app(v3.0.535) I just sent to you via private message.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2023-10-11 09:22:28

Posts: 13704

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Re:Camera playback recodings appear against wrong day

2023-10-11 09:22:28

@Mccabe2001

Hi,
Please reboot your camera and your phone, then check if the problem disappears.

If not, please send me a picture of the Playback page of the Tapo camera to show your problem. Please let me know the model number, capacity, and format of the SD card if the video recordings are saved into the SD card.

I have sent a debug app to you via private message, please check if the problem remains when using that app.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.