After updating tapo c500 720p option disappear

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After updating tapo c500 720p option disappear

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
After updating tapo c500 720p option disappear
After updating tapo c500 720p option disappear
2023-10-06 13:05:21
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.0.6

After updating firmware of my tapo c500 i cant see 720p in option 

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#1
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Re:After updating tapo c500 720p option disappear
2023-10-07 11:10:35

  @Nailbombs 

Hi,
Thank you for your case report here.
According to my test, the Tapo C500 V1 with firmware version 1.0.6 does not have the option 720P in the Video Quality feature. Can you describe your usage scenario and why you need the 720P? I'll then forward it to the related team to evaluate to add this option.
Best Regards

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Re:After updating tapo c500 720p option disappear
2023-10-17 14:02:46

  @Solla-topee 

 

Good moorning, 
It disappeared for me too. When the 1080p connection becomes lower then it will switch to 720p. Why does it have to be reduced in a camera declared 1080p? At 360p?
In short, we are serious.
Of course, 720p resolution is necessary, even if the connection is slightly lower. ! But 1080P a person bought it to have it.
Thank you.

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Re:After updating tapo c500 720p option disappear
2023-10-18 10:23:33

  @Luciano1960 

Hi,
Thank you for your feedback and feature request here, I'll log the feature request and forward it to the related team to evaluate and improve our product.
Best Regards

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