@JamesT142 

Hi,
On the Tapo app, please click on the Tapo Cam and go to the Camera Settings>Advanced Settings>Display Settings, and then select the Compatible Mode and check if you can see the live view page quicker.

If the problem remains, please help confirm the following information.
1. Is your phone or PC connected to the same Wi-Fi network as the Tapo C320WS when watching it? Please check if your phone and PC have a fast and stable connection.
2. What's the model number and OS version of your phone? What's the version of the Tapo app?
3. Please check if the same problem happens when watching the camera with a different phone.

Best Regards!

  @JamesT142 

Hi,
Below are some tips for this issue, and please check if they will help in this case.
1. Change the 2.4G Wi-Fi channel and channel width on your wireless router.
2. Move the camera away from interferences in the environment, such as obstacles, electric devices, etc.
3. Connect the camera to your router by an ethernet cable, and then check if you can watch it on the app or PC quickly.

Please help confirm the following information for further analysis if the problem persists.
1. Your network diagram, such as Internet--wireless router)))Tapo C320WS.
What's the model number of the router? Is there a RE or AP between the router and the camera?
2. Please send me a picture of the ping test result on your PC when it pings the camera's IP continuously.

Best Regards

  @JamesT142 

Hi, thank you very much for your feedback, and glad to hear the problem is solved~