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TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

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TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

LeeLi

2023-04-14 06:20:29

Posts: 1

Helpful: 0

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Registered: 2023-04-14

TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

2023-04-14 06:20:29

Tags: #Feature Request #Two-way Audio #Device Sharing

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.3

Hi,

I shared the device with a second person and they accepted it. However, they are only able to open the camera and cannot use the controls functions such as Talk, Pan/Tilt, or Voice Call.

Can you please provide guidance on how to resolve this issue?

Thank you.

1 Reply

Solla-topee

2023-04-17 08:10:16

Posts: 13659

Helpful: 2360

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Registered: 2020-05-19

Re:TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

2023-04-17 08:10:16

@LeeLi

Hi LeeLi,
Currently, the shared account can only enjoy the live view and playback feature of the camera, and only the owner account can enjoy the full features of the camera. You can share your owner account with friends and family members so they can log in to the Tapo app and enjoy the full features of the camera. However, it is recommended to enable a Two-step authentication feature (2FA) on the Tapo app, then you can see what mobile device has logged in with your account, or even force log out a device by removing it from the Trusted Device list.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

TAPO C210 CONTROL FUNCTIONS NOT WORKING WHEN SHARED DEVICE

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