@Solla-topee Thanks for the reply. I have found the problem, it was because my internet speed cannot support 2k resolution, and after I set it down to 1080p, the cloud recording is playable again.

I'm having the same issue. I was recently able to view all cloud recordings within the app across all my devices (iPad 2022, iPhone 2022, android 2019). Now I am only able to view the recording within the app on the iPhone. I can still download and then view them from the memory on the iPad and android, but if I try to view them in the app, it just tells me "Tap to refresh". All cameras and apps are up to date. Kind of ruling out network issues as no changes has been made since it worked two days ago and the fact that it still works on the iPhone (using wifi).

Any ideas?

  @Solla-topee Hey, thanks for the quick reply!

After some testing I have additional information that is somehow more puzzling to me. The problem I'm having is a mix of viewing recordings above 1080p and viewing recordings using a VPN connection. Here's some info along with how I've been troubleshooting it.

These tests were carried out on the same network, same VPN provider, same server, same protocol. All devices right next to the router.

iPad: OS 16.6. Tapo version: 2.18.0.

iPhone: OS 16.6. Tapo version: 2.18.0.

Android: N/A (see bottom line)

Speedtest using VPN:

iPhone: 289 Mbps. 34 ms. - Can view in app recordings?: All

iPad: 289 Mbps. 35 ms. - Can view in app recordings?: None

Android: 35 Mbps. 62 ms. - Can view in app recordings?: All 720p/1080p only

Speedtest without VPN:

iPhone: 349 Mbps. 13 ms. - Can view in app recordings?: All

iPad: 335 Mbps. 14 ms. - Can view in app recordings?: All

Android: 40 Mbps. 13 ms. - Can view in app recordings?: All 720p/1080p only

 

So the only inconsistency as I see it is in regard to the iPad.

If it is a VPN issue, I should not be able to view the recordings on my iPhone nor on my android device.

If it is a speed issue, I should not be able view the recordings on my android device.

PS: The issue for not being able to view recordings at above 1080p on the android solved itself by updating to the most recent Tapo version available (2.17.206).

  @Solla-topee 

I am using my ISP's custom home central as the main source for my connections (Wi-Fi and cabled). For my Tapo cameras however, I am using my old ASUS RT-N66U in repeater mode. At the moment I have four Tapo cameras connected to that router and those are the only connected devices. None of the cloud recordings from any of those cameras can be viewed in app on my iPad (while connected to a VPN). And just to clarify, watching live feeds is not an issue.

I have two C100 and two C310 at the moment. Do you want the MAC address for all of them?

When I was doing the test I wasn't watching the cameras. It was just to troubleshoot if speed could be an issue.

Update: Did another test with my old iPad air. iOS 12.5.7. Tapo version: 2.16.105. I am able to view all recordings on that one while connected to same network and the same VPN as my other devices.

 

  @Ron70 Nice Sharing!   It seems the 'VPN Kill Switch' blocks the iPhone/iPad from streaming the cloud video recordings thus the error appears on the Tapo app.