Solution Tapo Camera Showing Green Color on Android 13 or IOS 16.1.X Mobile Devices
Update on Nov 2, 2023
This Article Applies to:
All Tapo Cameras
Android 13 users
IOS 16.1.X users
Problem Description :
1. Tapo camera live view displays a green shadow/bar after updating to Android 13 (or mobile devices with Android 13 OS )
2. Cloud video displays green color on IOS 16.1.X devices
Solution:
*Ensure the camera firmware is updated first.
1. For Android users: problem fixed on Tapo APP 2.14 (or later) version, please ensure your APP is up-to-date.
2. For IOS users: update the IOS system to 16.2 or later version
It's suggested to Start a New Thread with the following information if you have a similar issue with the latest Tapo app.
1. The model number of your Tapo Cam.
2. The Tapo app version.
3. The model number and OS version of your phone.
4. A picture of the camera's Live View page.