Videos won’t play

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Videos won’t play

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Videos won’t play
Videos won’t play
2023-01-14 23:13:49

Alerts are working and videos are there but won't play - keep asking to be refreshed which I have done but still won't play - any ideas how to fix this ? 

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Re:Videos won’t play
2023-01-17 07:22:12

Hi  @Kacey 

Thank you for posting. May i know what's the model and hardware version of your Tapo camera? Can you share a screenshot of this error page?

 

Please make sure the Tapo APP runs under a stable and strong network, if there is any VPN enabled on your phone, disable it for a try. 

Try to re-open the APP or reinstall the APP, see if it helps. 

 

Can you share the current version of your Tapo APP (APP->Me->About)? And the model and system version (IOS/Android) as well. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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