Smart Home Community > Tapo Smart Camera > NC450 not connecting
< Tapo Smart Camera

NC450 not connecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

NC450 not connecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
NC450 not connecting
NC450 not connecting
2022-08-31 00:45:38 - last edited 2022-08-31 00:51:29
Model: NC450  
Hardware Version: V2
Firmware Version: 1.5.6

Hello,

My NC450 is dropping off the network at random intervals - this seemed to start after upgrading the firmware to ver 1.5 - I've now changed to 1.5.6 and the issue is still present.

A reboot of the camera brings it back online for a short time.

The camera is powered on (it's not a power supply issue)

The camera is running on ethernet, so it's definitely not a wifi issue.

 

Can you please assist with a resolution?

  0      
 
  0      
 
#1
Options
4 Reply
Re:NC450 not connecting
2022-08-31 00:48:13 - last edited 2022-08-31 02:35:57

 Further to the above information, it's unavailable in the app and also unavailable on the LAN (stops replying to pings and it's web interface)

  0  
  0  
#2
Options
Re:NC450 not connecting
2022-09-01 03:50:25 - last edited 2022-09-01 03:52:06

 Hello  @anticol 

You could reserve a fixed IP address for the camera on router web page (set IP reservation for camera) and see that if helps improve the stability. 

You could also choose a relative clean 2.4Ghz Wi-Fi channel for the router.

If the camera has been worked for a long time and recently starts to drops out,you may consider some alternatives like new tapo camera series. 

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#3
Options
Re:NC450 not connecting
2022-09-01 23:50:32

  @Solla-topee 

The camera isn't using wifi for connectivity, it's using the ethernet port.

All the dropout issues began after an upgrade of the firmware - prior to that it worked flawlessly.

Is there a downgrade procedure from 1.5.6?

  0  
  0  
#4
Options
Re:NC450 not connecting
2022-09-02 02:43:00

Hello   @anticol 

As checked, there isn't a downgrade tool for 1.5.6 , you could try to load the 1.5.5 firmware for RE450 V2 and see if the firmware can be downgraded or not. 

Btw, can you recall what's the previous firmware with the NC450 V2 .

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#5
Options

Information

Helpful: 0

Views: 525

Replies: 4

Related Articles
NC450 Not powering up
768 0
NC450 not connect
5878 0
nc450 tls configuration
2332 2
NC450 1.5.5 firmware
1180 0
NC450 infinitely restarting
760 1
NC450 asking for password
218 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.