Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Many issues with C320WS and detection zones are not working at all

< Tapo Smart Camera

Many issues with C320WS and detection zones are not working at all

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Many issues with C320WS and detection zones are not working at all

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Timmo

2022-05-09 10:40:24

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-05-07

Many issues with C320WS and detection zones are not working at all

2022-05-09 10:40:24

I've had the opportunity to use this camera for a few days and noted many issues. The key one for me is that the camera notifies and records everything that happens, including stuff outside the 'motion detection' zones. I have put the sensitivity to low, but it still happens.

I have 'spoken' to support about this, but nothing was resolved, they simply said ( after an hour) that they would 'consult' about it.

Any nuggets of knowledge to sort this problem anyone?

2 Reply

Solla-topee

2022-05-10 01:45:15 - last edited 2022-05-10 01:46:43

Posts: 13344

Helpful: 2297

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Many issues with C320WS and detection zones are not working at all

2022-05-10 01:45:15 - last edited 2022-05-10 01:46:43

@Timmo

Motion detection could be triggered at the time when the camera captures an image change caused by moving objects or change of light, please check if there is any slight movement in the video clips and check some tips here in the FAQ to reduce unwanted detection activities

How to reduce motion detections from rain,snow or insects

It is highly recommended to enable AI Detection(Person Detection) if the camera supports this feature.

You could disable all other motion detections but keep Person Detection on and see if that helps with the situation.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Timmo

LV1

2022-05-10 18:47:17

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-05-07

Re:Many issues with C320WS and detection zones are not working at all

2022-05-10 18:47:17

Hi Solla I have tried your suggestions already, but no change. The motion is being detected outside the zones, by next door neighbours in their garden or by cars driving by. Being able to utiilise detection zones was a prime consideration when I bought this camera, but turns out to be useless.

Many issues with C320WS and detection zones are not working at all

Many issues with C320WS and detection zones are not working at all

Information

Voters 0

Tags