People, dont waste your time and energy trying to fix problems with these cameras.

I have had nothing but trouble with it, and despite informing tapo what the problems are and why, the next fix makes it worse.

Well,, ever since the FORCED FIRMWARE update [the one that has the cloud care] the camera has stopped alerts altogether.

When out of wifi, using 4g if the signal drops its bandwidth even for a nano second, the App will sleep.

I use Honor as my phone, a fairly recent Honor10 with Android 10, but what a headache getting this thing to work stability.

My friend has BLINX on their Huawei phones and have had No Such Issues At All.  ! 

So we know its NOT Huawei/Honor and it IS TAPO TP Link who cannot get their software writers to fix these same issues that thousands of Chinese brand phones have suffered the same.

Mind you, Tapo are now data collecting as they admitted they can tell that my camera is on line and good signal etc, but cannot get my Alerts to work.

It will sort of record motions, jumpy at that, and very difficult to play back oin the device.

It started like a 9 out of 10 camera, that has gone down to a 2 out of 10 as it just fails.

Ive been through numerous emails with Fandel Yang [ a so-called-Technical Support Op]  who insists on rebooting everything, which of course DOES NOT fix the rubbish software & App. 

I will now never buy TP Link ever again, nor would I recommend this company and products.