Home

Forums

Stories

Knowledge Base

Smart Home Community > Kasa Cameras > KH300 not working on phone app

< Kasa Cameras

KH300 not working on phone app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

KH300 not working on phone app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

K-Bruce

2021-09-17 00:57:03 - last edited 2021-09-17 01:03:41

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-09-17

KH300 not working on phone app

2021-09-17 00:57:03 - last edited 2021-09-17 01:03:41

Model: KC300S2

Hardware Version:

Firmware Version:

I can ping the hub but the phone app is not recognizing it.

I have many other devices being managed by the KASA app.

Any other options?

1 Reply

Solla-topee

2021-09-17 07:26:54 - last edited 2021-09-17 07:34:06

Posts: 12740

Helpful: 2157

Solutions: 1722

Stories: 8

Registered: 2020-05-19

Re:KH300 not working on phone app

2021-09-17 07:26:54 - last edited 2021-09-17 07:34:06

Hey@K-Bruce

For 'I can ping the hub but the phone app is not recognizing it.' do you mean hub is not available or could not be found in the APP during set up process? can you share some details and the photo of the error? May I know the model of your router, thank you.

Try to lower router/ modem firewall settings
Change router 's DNS to 8.8.8.8

Did you try to factory reset hub and add it in the camera again?

Please make sure Kasa app is up to date first,
Factory reset KH300 as Page 4 in this User Guide here, later try to set up the hub on kasa app :https://www.tp-link.com/support/faq/2757/

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

K-Bruce

2021-09-17 00:57:03 - last edited 2021-09-17 01:03:41

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-09-17

Information

Helpful: 0

Replies: 1

KH300 not working on phone app

KH300 not working on phone app

Information

Voters 0

Tags