C310 Playing incorrect video
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Hey Guys
When I click on a recorded video it plays a Radom previous one.
anyone had this issue?
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@JamesBuxton Hello,
Ensure your Tapo APP is up-to-date.
Try a different phone if you got one and see does this happen on another phone.
May I have a short video showing the problem? Can you let me your Tapo APP version, model of phone and its Android or IOS version, many thanks.
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Thank you for the further information. Can you share a video (you may need to upload to google drive) or share some photos of the issue?
May I know the model and Android & IOS version of your phone.Thank you.Can you help check the APP version (Tapo APP-> Me-> about)
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I have found a work around, turning off the loop recording setting.
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Scrap that, worked for first 9 videos and now it's broke again.
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Can I know the Tapo APP version ( Tapo app> Me> About ) & the model of your phone and its Andriod or IOS version as well.
Does the Live view time stamp show the correct time/ local time? Ensure camera has Internet at that time and could get correct time.
Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
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App: 2.4.25
Phone: iPhone 12 Pro Max iOS 15
Ipad: Latest Pro iOS 15
phone 2: 14.7.1
Timestamp is correct in videos.
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@JamesBuxton Thank you for the further information
I escalate your case via email., feel free to let us know if the issue is resolved~
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@Solla-topee The issue hasn't been resolved. I was asked to try and swap out the SD card with another SD card! however it seems impossible to remove the SD card from the C310 camera once it's been inserted. I'm not sure whether there is a mechanism that locks in the SD card, but I cannot seem to remove it.
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