C310 video is not smooth
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have 3 x C310 of which the latest one is the hardware Ver 2. The 2 older cameras video's are smooth but the new ones video is jerky. It looks like every few frames it briefly stops and then continue. I did all the basic troubleshooting but the problem persists. All that I see that's different is the hardware version. All cameras connect to a 2.4 wireless network.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@Jopprinsen Good day,
This issue has been fixed on the Android 2.4.12 and later version Android Tapo APP.
Make sure your Tapo APP is up-to-date, if there is still any problem, please share a video clip, model and OS of your phone, and the APP version, thankyou.
- Copy Link
- Report Inappropriate Content
@GB69 Hello,
May I know your Tapo APP version, and the model and its IOS or Android version of your phone?
Please ensure the Tapo APP is up-to-date in Google Play or APP store, please check my private message and let me know if the Beta Andriod APP works better for you.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@GB69 Thank you for your information.
Glad to hear that beta APP helps resolve the issue, this issue will be correct in the next release of Tapo APP.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Jopprinsen Good day,
This issue has been fixed on the Android 2.4.12 and later version Android Tapo APP.
Make sure your Tapo APP is up-to-date, if there is still any problem, please share a video clip, model and OS of your phone, and the APP version, thankyou.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1149
Replies: 5
Voters 0
No one has voted for it yet.