TAPO P100 VER 1.20 FIRMWARE 1.4.5 20210122 REL 57265 not upgrade
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Dear TP-Link Support Team,
I bought 3 P100 ver 1.20 FIRMWARE 1.4.5 20210122 REL 57265
All notify upgrade firmware available.
Only One upgrade to 1.4.9
Other upgrade fail.
Best regards
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Here are some suggestions if plug firmware update failed:
- Turn off or lower Firewall settings on the router & modem
- To help exclude the issue, you could connect plug to a Hotspot Wi-Fi or a different Wi-Fi and see if plug could upgrade the firmware
- Ensure Tapo APP is the latest version in Goolge Play or APP store
If still no luck, kindly help confirm the information here, and we would like to look into the issue further, thank you.
- Model of router:
- Network topology ,e.g. ISP XX ---- Router model Archer C7 <wireless> Tapo P100
- Mac address of plug (you could send via private message)
- exact Error message on the APP
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Hi,
i finally managed to update the plug to the latest firmware 1.4.9 build 20210621 Rel. 30941
As you suggested in the mail, at first, i connected the plug in a local wifi hotspot created by an old android phone and then i opened the data to the internet so the plug and the tapo app could download/apply the update and... it succeeded!!!
So both plugs are now updated to the last firmware.
Thanks for the support.
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@Angus1972 Hello,
Sorry for the delayed reply, from the cloud it seems that tapo plugs are offline.
Make sure when your phone is not on home wifi, on outside Wi-Fi or mobile data, plugs are still accessible.
If you do not use plugs for local only, try to reboot router and restart tp-link plug and see if it could become accessible remotely.
Or you could try to factory reset plug and add them back to tapo app again.
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Same problem here.
I bought a new box with 2 tapo p100 sockets (Tapo P100(2-pack)(EU) Ver 1.20 - S/N:2213339X02074) and only one of them has updated to the latest firmware version
I have factory reset/reconnect the plug many times but always have the "update failed" message.
Device info :
Model : P100
MAC : E8-48-B8-94-62-87
Hardware Version : 1.20.0
Firmware Version : 1.4.5 Build 20210122 Rel. 57265 (and it fails to update at 1.4.9 build 20210621 Rel. 30941)
Is any solution for this problem?
Thanks
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Same here I have 4 x P100 v1.2 that will not upgrade from 1.4.5 to 1.4.9.
Seems like Tapo/TPLink have some issues with upgrades and have yet to address this issue.
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Here are some suggestions if plug firmware update failed:
- Turn off or lower Firewall settings on the router & modem
- To help exclude the issue, you could connect plug to a Hotspot Wi-Fi or a different Wi-Fi and see if plug could upgrade the firmware
- Ensure Tapo APP is the latest version in Goolge Play or APP store
If still no luck, kindly help confirm the information here, and we would like to look into the issue further, thank you.
- Model of router:
- Network topology ,e.g. ISP XX ---- Router model Archer C7 <wireless> Tapo P100
- Mac address of plug (you could send via private message)
- exact Error message on the APP
- Copy Link
- Report Inappropriate Content
Thank you for the detailed information, if one of the plugs is on FW 1.4.9, may I know does both plug try to connect the same wireless network?
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I ended up resetting 1 of the 4 P100's. Updated the firmware then the other 3 upgraded without any issues.
no router reboots were done.
This sounds more like a software issue than anything else more likely with the Tapo application than anything else
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@Toxic17 Thank you for the further information, and glad to hear that other plugs updated to 1.4.9 now.
I will forward users' feedback here to our team here and do our best to sort out what happened, thank you.
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Yes they are at the same wireless network
1st plug Device info :
Model : P100
MAC : E8-48-B8-94-62-87
Hardware Version : 1.20.0
Firmware Version : 1.4.5 Build 20210122 Rel. 57265 (and it fails to update at 1.4.9 build 20210621 Rel. 30941)
2nd plug Device info :
Model : P100
MAC : 00-5F-67-FF-BD-EE
Hardware Version : 1.20.0
Firmware Version : 1.4.9 build 20210621 Rel. 30941 - Successfully upgrade
Router: FRITZ!Box 7530
I have factory reset/reconnect the plug with no result
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@MaitreGR Hello,
Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
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