This Article Applies to:

All Tapo Cameras, such as Tapo C310/C200/C210/C100 etc.

Issue Description/Phenomenon:

• Camera showing incorrect time on the Live View page or incorrect timestamp;
• Date and Time do not update on the camera;
• Time on multiple cameras is different.

Troubleshooting Suggestions:

• Be sure that camera firmware and Tapo APP version are up-to-date;
• Set the camera on the correct Time Zone (Tapo app > tap the icon at the top right corner on the Live View page > Device Settings> Device Info > Time zone);
• Turn off NVR or third-party software and Reboot the camera (Some ONVIF software may affect the time of the camera);
• Change router’s DNS to 8.8.8.8/8.8.4.4  (router’s DNS server may fail to resolve the NTP server);
• Check if the Modem / Router firewall  blocked UDP port 123 (used for NTP service);

*shared by @Tamadite in this thread "a rule blocking NTP traffic for a certain IP range. Adding this device to the NTP IP whitelist solved the problem".

• Sync time on a Windows computer in the same local network, if the computer fails to get the correct time, it's more likely the NTP servers are blocked by a router/firewall. 

How to sync the time on Windows 10: Search 'Time' in the Windows search bar to open the 'Date and Time' section > Internet time > Synchronize your clock' sub-section and tap the 'Sync now' button.

Note:  Tapo Camera requires internet access to synchronize time from its NTP servers, if the internet is blocked on the camera or the camera only working locally could cause incorrect time.

If the camera still shows an incorrect time, feel free to leave your comment in this thread, Start a New Thread to post your issue, or send a private message(send a message to @Solla-topee, make sure you've registered or logged in with your TP-Link ID in our community first) with the format 'Forum ID 269202+ Tapo Camera Shows Wrong Date and Time' and the following information, then our support will continue to help with your case.

1. Model of the router.

2. network topology: e.g. ISP--- Archer C7 router ))) wireless ((( Tapo C200

3. Do you use any third-party software or NVR to stream the camera?  If yes, what's the name or model number of the third-party software or NVR?

More Articles:

What to do if I can't control my Tapo cameras on the Tapo app?

Tapo Camera Notification Issues