Can't view energy consuption within Kasa app
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I have a V4.1 version of the HS110. I've set it up via the Kasa app and can turn it on and off through that. When I go to the Energy Usage screen however A "Something went wrong." message is displayed, with all energy readings showing -.-- except for total consumption which shows 0.00. This is the same whether something is plugged in and on or not, so I know it's not reading the energy levels correctly.
I've tried searching for firmware updates within Kasa but it says none can be found.
I've tried factory resetting the device several times already. Is there anything else I can do? If not, where do I go for a refund/replacement etc?
@TP-Link Please see the below screenshot for reference.I have since been in contact with TP Link support via online chat and upon their request downloaded and ran a utility to extract logs from the device to send to them. They confirmed that the unit was defective. I've since received a replacement which works fine.
@TP-Link Please see the below screenshot for reference.I have since been in contact with TP Link support via online chat and upon their request downloaded and ran a utility to extract logs from the device to send to them. They confirmed that the unit was defective. I've since received a replacement which works fine.