Tapo P100 offline after internet Down
Tapo P100 offline after internet Down
Hi, I have bought a 4 pack of TP Link smart power socket TAPO P100, and I have an huge issue with them, if internet from my ISP goes down for a few minutes, or any issues my ISP could have, all P100 that are turned off at that moment are offline when the internet start's working again, and whatever I do to them they remain offline. At first I thought that it's something related to the wifi signal strength, so I've bought an wifi extender, TP-Link WA850RE, signal strength is excellent and traffic speed is OK (half of full wifi), it's installed at a perfect distance from the router. I've changed the DNS on the router, initially I've been using an ad blocking DNS, still same issue. If i take the socket out and leave it for a time it some times manages to connect back, but most of the times it needs to be reset and start the setup all over. If a socket is on when this happens, when internet connection is back on the socket is reachable in the app, but is shows that it's OFF when it's actually ON, if I switch it ON in the app it will show as on and it's actually turned on, then I can switch it back to off and it actually goes off. The worst part of this behavior is that I'm not even able to return them to the seller or send them to warranty, because whenever they are tested, they need to be reset and they work after reset. Please help with this, I've bought them to be used at a location where I usually go to only on the weekend and I need them to start my heating and ventilation before I arrive. Max consumption per socket is 2000W at 230voltage, this should be under the max 2300W at 10A rating. I wanted to add more devices from the TAPO ecosystem - smart light bulb and IP Cameras, but I'm afraid to buy them because will have the same behavior.
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@Solla-topee thanks but in my case it relies completely on the Tapo app: close/restart and they can be found again (marked as new) Nothing to do w/ wireless settings
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Hello @charminarmin
Thank you, please ensure the Tapo APP is the latest version, and ensure device firmware are both up to date. Check device status on a different phone if you have one.
If that occurs again, please start a new thread with some case details like how to reproduce the issue, photo of error or videos showing the phenomenon, model of phone and OS etc. to help look into that further, thank you.
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