tpcamera can’t connect to NC450 after upgraded to iOS 14
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Hello, i had just updated my iPhone and iPad to iOS 14 yesterday but after the upgrade both devices are no longer connect to my NC450 cameras from the tpcamera app. It will just keep waiting to connect to the cameras in the app. I have no problem connecting to my cameras in tpcamera with my other iPhone still using iOS 13.7. I had tried many times with all 3 devices and have the same results, work in iOS 13.7 but not in iOS 14. I even restarted all my cameras few times but same result. Appreciate any help or suggestions from Tp-link or anyone. Thank you
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Good day.
Thank you very much for all your time and patience and sorry for the delay.
@AKO2020 Thanks a lot for your advice
.
Recently, we have received some similar feedback.
All these have been reported to the senior engineers already.
They are working on it and it might take some time.
Thank you very much for your time and patience.
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@Solla-topee an update ASAP would be great, cant see any footage from home/office security
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@Solla-topee is there any progress or an ETA on this update? I'm trying to save an hours drive to go pick up footage from an sd card
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@fillyp not working for me either! Will try re-installing app.
working now after re-installing the app. Thanks for your help.
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@AKO2020 Hello good day.. I would like to feedback that TP Camera application has been crashed since I updated the new update from TP Link. I'm using my iPad Mini but the when I open the app it always crashed (cannot open). I already tried to update to iOS 14 and added the local network approved but the app still not working. Can help someone do something about this? Thanks for the support.
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HI,
Thank you very much for your kind reply.
Before you updated to the IOS14, did you still have the APP crashed issue?
Did you have any Android devices to have a test?
By the way, what is your current APP version?
And have you tried to un-install the APP and install it again？
Thanks a lot.
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@Brook See below Reply
I'm using iPAD Mini 2019 version
1. Before you updated to the IOS14, did you still have the APP crashed issue?
Answer: I'm using iOS 13 last time and the app never crashed
2. Did you have any Android devices to have a test?
Answer: I tested on my iPhone XS MAX and the app is working fine even the iOS is iOS 14
3. By the way, what is your current APP version?
Answer: Version 3.1.12 I installed to my iPAD Mini 2019 model
4. And have you tried to un-install the APP and install it again？
Answer: Yes I tried 10-20 times but same result, the app always crashed
Hopefully this taken care of TP link team, it's badly needed to fix.
Thank you for the support
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