P100 sharing issue
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2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
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P100 sharing issue
2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
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Hello,
Trying to share a device with someone: after a long press on the device icon, I land on a Share Device page asking to enter the device ID.
I am blocked at this stage, as neither the IP adress or MAC address are accepted... What is the trick ???!
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Re:P100 sharing issue-Solution
2020-03-20 12:48:23 - last edited 2020-03-23 03:46:43
Stella Q: Glen Valdez from TP-Link Technical Support gave me the answer: on that page you need to enter the email address of the person who is going to share the device... The wording of the page in the app is incorrect and misleading. It should be changed... as it requests to enter the Device ID (which is not necessary, as it has been identified in the prior page. Rgds HVDL
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2020-03-20 07:52:53
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Re:P100 sharing issue
2020-03-20 07:52:53
Hi,
Did you enter the TP-Link ID you want to share the device with? If you can not do anything on that page, you can try to reload the Tapo app, or log out your account, then log in again.
https://www.tp-link.com/support/faq/2613/
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Re:P100 sharing issue-Solution
2020-03-20 12:48:23 - last edited 2020-03-23 03:46:43
Stella Q: Glen Valdez from TP-Link Technical Support gave me the answer: on that page you need to enter the email address of the person who is going to share the device... The wording of the page in the app is incorrect and misleading. It should be changed... as it requests to enter the Device ID (which is not necessary, as it has been identified in the prior page. Rgds HVDL
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2020-03-23 03:46:36
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Re:P100 sharing issue
2020-03-23 03:46:36
Glad to hear you figure it out finally.
It asks for a TP-Link ID on the sharing page, TP-Link ID is an email address.
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Re:P100 sharing issue
2020-03-23 07:59:07
Stella : Plese note that I am French speaking, and that use the French version of the Tapo app. My remark addresses the French version which is misleading the reader: I really understand from what I read that I need to enter the "TP-Link ID of the device" which is not the same as the "TP-Link ID of the shared user". I warmly recommend to make the text easier to understand. Henry
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2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
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