P100 sharing issue
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.P100 sharing issue
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
P100 sharing issue
2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
Tags:
Hello,
Trying to share a device with someone: after a long press on the device icon, I land on a Share Device page asking to enter the device ID.
I am blocked at this stage, as neither the IP adress or MAC address are accepted... What is the trick ???!
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
1 Accepted Solution
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
Re:P100 sharing issue-Solution
2020-03-20 12:48:23 - last edited 2020-03-23 03:46:43
Stella Q: Glen Valdez from TP-Link Technical Support gave me the answer: on that page you need to enter the email address of the person who is going to share the device... The wording of the page in the app is incorrect and misleading. It should be changed... as it requests to enter the Device ID (which is not necessary, as it has been identified in the prior page. Rgds HVDL
Recommended Solution
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
4 Reply
Posts: 335
Helpful: 73
Solutions: 17
Stories: 0
Registered: 2020-02-27
2020-03-20 07:52:53
Posts: 335
Helpful: 73
Solutions: 17
Stories: 0
Registered: 2020-02-27
Re:P100 sharing issue
2020-03-20 07:52:53
Hi,
Did you enter the TP-Link ID you want to share the device with? If you can not do anything on that page, you can try to reload the Tapo app, or log out your account, then log in again.
https://www.tp-link.com/support/faq/2613/
Good day.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
Re:P100 sharing issue-Solution
2020-03-20 12:48:23 - last edited 2020-03-23 03:46:43
Stella Q: Glen Valdez from TP-Link Technical Support gave me the answer: on that page you need to enter the email address of the person who is going to share the device... The wording of the page in the app is incorrect and misleading. It should be changed... as it requests to enter the Device ID (which is not necessary, as it has been identified in the prior page. Rgds HVDL
Recommended Solution
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#3
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 335
Helpful: 73
Solutions: 17
Stories: 0
Registered: 2020-02-27
2020-03-23 03:46:36
Posts: 335
Helpful: 73
Solutions: 17
Stories: 0
Registered: 2020-02-27
Re:P100 sharing issue
2020-03-23 03:46:36
Glad to hear you figure it out finally.
It asks for a TP-Link ID on the sharing page, TP-Link ID is an email address.
Good day.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#4
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
Re:P100 sharing issue
2020-03-23 07:59:07
Stella : Plese note that I am French speaking, and that use the French version of the Tapo app. My remark addresses the French version which is misleading the reader: I really understand from what I read that I need to enter the "TP-Link ID of the device" which is not the same as the "TP-Link ID of the shared user". I warmly recommend to make the text easier to understand. Henry
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#5
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
2020-03-19 19:39:55 - last edited 2020-03-23 03:46:43
Posts: 6
Helpful: 0
Solutions: 1
Stories: 0
Registered: 2020-03-19
Information
Helpful: 0
Views: 1051
Replies: 4
Voters 0
No one has voted for it yet.
Tags
Related Articles
Tapo P100 not sharing
669
0
P100 firmware
597
0
P100 failure
378
0
P100 Fixed orange led
9312
3
Report Inappropriate Content
Transfer Module
New message