HS100 Remote Control Fales - Invalid Device

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HS100 Remote Control Fales - Invalid Device

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21 Reply
Re:HS100 Remote Control Fales - Invalid Device
2020-02-26 00:10:49

@Kiwifruit Something must be different :).  Very unlikely to be a hardware fault - the devices either work or they don't.  If it's not firmware levels and the device LED isn't flashing, it might be the sticker (as I said, don't believe the sticker - look at the MAC reported by your router for the switch on it's status page - the sticker might be showing the AP MAC).  If that's not it it must be your router configuration.   You did mention "for security purposes", that sure sounds like blocking/filtering of some kind - maybe not MAC filtering but perhaps it's preventing the switch from reaching the internet.

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#12
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Re:HS100 Remote Control Fales - Invalid Device
2020-02-27 00:50:07

@Kiwifruit 

 

Thanks for your valued reply. We are working on it right now. 

 

Any updates, we will let you know immediately. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#13
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Re:HS100 Remote Control Fales - Invalid Device
2020-02-28 10:22:10

@Kiwifruit 

 

Hello, we found that the MAC address does not match, now we have fixed it and you can verify whether the remote control works well right now. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-25 19:50:31

@Kiwifruit I just installed an HS200 Smart Switch, today, and had the exact same issue with the "failed: invalid device" message.  I chatted with tech support, and they could not help me either.  If you have found a solution, I would greatly appreciate you letting me know.

Cheers, Mile_Hi_Guy
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#15
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Re:HS100 Remote Control Fales - Invalid Device-Solution
2020-10-27 10:35:30 - last edited 2020-10-27 10:36:57

@Mile_Hi_Guy 

Good day,

Thanks a lot for your time and patience.

We had received this feedback  recently and our engineers are working on it right now.

And there would be a temporary workaround:

Please try to enable remote control in Kasa APP again after 2 days.

 

And If you still cannot turn on the remote control feature at that time, please feel free to update it here.

Thank you for your understanding and cooperation.

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#16
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-27 15:47:22

@Kiwifruit 

 

Brook:  Thank you for your reply.  You said, "please feel free to update it here."  Where is "here"?

Cheers, Mile_Hi_Guy
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#17
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-28 00:48:18
Hi, Sorry, you could tag me on this post with the updated news so that I could know what is going on. Thanks a lot.
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#18
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-28 17:06:32

@Brook 

My light switch is, now, working.  Thanks.

Cheers, Mile_Hi_Guy
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#19
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Re:HS100 Remote Control Fales - Invalid Device
2020-11-21 19:18:23

@Kevin_Z  I am still facing the issue.

 

Pleaseresolve this on priority.

 

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#20
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Re:HS100 Remote Control Fales - Invalid Device
2021-01-27 00:55:11 - last edited 2021-01-27 01:00:36

@Brook 

I am having the same issue. The Mac address on the switch is different than what the app or my router says. I install an Hs200. Actually two of them. One works as intended with no issues. The other will not allow remote control. Says local only, while the other doesn't even have that option. Help.

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#21
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