HS110 no energy usage

Kevin_Z

2019-08-05 03:25:15

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Re:HS110 no energy usage

2019-08-05 03:25:15

@Brausmith

Please show us a picture of the bottom label of the actual device.

Then please open the kasa app and go to devices page and tab on HS110 and go to energy page.

Please show us a screenshot of this picture as well.

Note: There is a slide button, you can slide the page to verify whether you can see energy usage.

Besides, try to change another appliance plugged into the HS110.

Best regards.

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Brausmith

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2019-08-05 09:41:50 - last edited 2019-08-05 09:42:19

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Re:Re:HS110 no energy usage

2019-08-05 09:41:50 - last edited 2019-08-05 09:42:19

I think I may have found the problem.

When I removed it from the wall outlet to take the photo for you, and where it has been since the day it was installed, I can see that the back of the casing has cracked.

This is only 50% through its warranty period. Do I take it back to the place of purchase, or is it done directly through TP-Link?

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#3

Kevin_Z

2019-08-06 07:56:58

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Re:Re:Re:HS110 no energy usage

2019-08-06 07:56:58

@Brausmith

Thanks for your reply.

Please contact our tech support via email to verify whether the replacement is qualified. For your information, the serial number and the proof of purchase are needed.

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Good day.

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HS110 no energy usage

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