@Kevin_Z Can you send me the instructions please?

@Kevin_Z

I can watch live stream but the pan/tilt function stopped working with the android app tinyCam after I upgraded the firmware to 1.5.2 - could you please send me the middle firmware so I can downgrade to 1.3.4 until this bug is fixed?

Hi All,

Can anyone send me the guide how to downgrade the firmware. I saw detailed steps in this post, the only thing I'm missing is the middle firmware as the link does not work any longer. How and from where can I get it?

Thanks

@Yoshi95 

Hi,

What's your current firmware version and hardware version?

@Stella.Q 

Hi Thanks for reaaching out to me on this topic. Camera version is NC450 2.0 and current firmware is 1.5.2 Build 190924 Rel.CBB87A

@Yoshi95 

Hi, middle firmware sent to you already, please check your inbox.

@Stella.Q 

Thank you, it seems I have hardware issue not software one, my camera keeps restarting continously even after downgrade. Seems it goes to the bin :(

@Yoshi95 

What's the light status when it restarting? Keeps blinking red? You can try to factory reset it by press the reset button for 15 seconds, then see whether it will be stable.

BTW, you can also move it to another place and test.

@Stella.Q 

Well it is like you are turning off and booting fin (red blining light) then after a certain period (1 mintues up to 30 minutes) you hear a popping noise from the camera nad restrts again, and again again again.

Its peronal record was about 1.5 hours continous restarting with binking red light, which turns to solid green, then popping sound and all over again :) However if you patient enough after the above mentioned thing it operates fine, but you never know when it restarts again, if you try to reach the web interface it restarts, however if it is not then if you try to do anything on the web interface (live stream, wifi setup, etc.) it will restart for sure sooner or later.

I tried the factory reset many times with the 1.5 frirmware also did it after the downgrade 1o 1.3, sympthoms are the same random restart. I tried it at many places, here I meand completely different building.

So this is why I think this camera is not operational any longer, my last thiing I wanted to try is the firmware downgrade, but it did not help either. If you have other guess I'm open for test it, but I received a new camera instead of this one (exactly the sme model) and it works fine.

Thanks

@Yoshi95 

Thanks for the details.
I think you have tried everything. You may need to contact the tech support to check the warranty cause the device seems faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

Good day.